Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Mueller

Vancouver,WA

Summary

Experienced Office Admin with 12+ years experience in customer care, shipping, and logistics.

Overview

13
13
years of professional experience

Work History

Senior Operations Administrator

FedEx Ground and Home Delivery
10.2015 - Current
  • Resolving issues with distressed shipments and customer complaints
  • Assisted with plotting area maps for vehicle plans
  • Experience with various shipping regulations both local and federal
  • Trained in proper handling and processing of hazardous materials including cleanup and safety regulations with handling damaged hazmat package


Highlights:

  • Member of Quality Assurance team nominated for Peak All-Stars multiple years for performance during Peak Holiday season
  • Senior member of Quality Assurance team during Covid-19 pandemic assisting team members with continuing to provide timely and professional service during a time when company experienced initial turmoil followed by record growth

Package Handler

FedEx Ground and Home Delivery
06.2012 - 10.2015
  • Member of small team requiring coordination and proper delegation of work between team members
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Removed jams and unblocked conveyor system to maintain flow of goods.


Highlights:

  • Scouted early to begin developing skills required of an Office Administrator

Education

Graduate -

Evergreen High School
Vancouver, WA
06.2008

Skills

  • Coordination
  • Logistics expertise
  • Quality assurance
  • Customer Service
  • Safety oversight
  • Self Motivated
  • Adaptability
  • Active Listening
  • Data Analysis
  • Decision-making
  • Detail Oriented
  • Microsoft Office Suite

Timeline

Senior Operations Administrator

FedEx Ground and Home Delivery
10.2015 - Current

Package Handler

FedEx Ground and Home Delivery
06.2012 - 10.2015

Graduate -

Evergreen High School
Scott Mueller