Experienced Office Admin with 12+ years experience in customer care, shipping, and logistics.
Overview
13
13
years of professional experience
Work History
Senior Operations Administrator
FedEx Ground and Home Delivery
10.2015 - Current
Resolving issues with distressed shipments and customer complaints
Assisted with plotting area maps for vehicle plans
Experience with various shipping regulations both local and federal
Trained in proper handling and processing of hazardous materials including cleanup and safety regulations with handling damaged hazmat package
Highlights:
Member of Quality Assurance team nominated for Peak All-Stars multiple years for performance during Peak Holiday season
Senior member of Quality Assurance team during Covid-19 pandemic assisting team members with continuing to provide timely and professional service during a time when company experienced initial turmoil followed by record growth
Package Handler
FedEx Ground and Home Delivery
06.2012 - 10.2015
Member of small team requiring coordination and proper delegation of work between team members
Prepared pallets of boxes for easy transportation between customer and storage locations.
Removed jams and unblocked conveyor system to maintain flow of goods.
Highlights:
Scouted early to begin developing skills required of an Office Administrator
Education
Graduate -
Evergreen High School
Vancouver, WA
06.2008
Skills
Coordination
Logistics expertise
Quality assurance
Customer Service
Safety oversight
Self Motivated
Adaptability
Active Listening
Data Analysis
Decision-making
Detail Oriented
Microsoft Office Suite
Timeline
Senior Operations Administrator
FedEx Ground and Home Delivery
10.2015 - Current
Package Handler
FedEx Ground and Home Delivery
06.2012 - 10.2015
Graduate -
Evergreen High School
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