Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
Timeline
Generic

Scott Mueller

Thornville

Summary

Executive with over 28 years of experience in the HVAC industry, specializing in manufacturing, sales, distribution, and contracting. Successfully owned and operated a Residential & Light Commercial Contracting business for 9 years, driving significant growth and profitability. Proven ability to build and lead high-performing sales teams through effective hiring and motivation strategies. Expertise in culture transformation, accountability, and performance management across individual and multi-unit operations.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Branch Manager

Peterman Brothers HVAC
Lancaster
09.2023 - 11.2024
  • Fairfield Heating & Cooling was acquired by Peterman Brothers Heating Cooling Plumbing in September 2023
  • Managed post-acquisition integration activities such as asset transfers, company restructuring, and personnel changes.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Provided guidance and oversight during the transition period following an acquisition.
  • Resolved vendor or contractor grievances and processed claims against suppliers.
  • Led initiative for new purchasing protocol proposal and implementation.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Analyzed competitors and market trends to facilitate business growth.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Ensured compliance with established policies, procedures and regulations governing banking operations.
  • Identified opportunities for process improvement initiatives within the branch.
  • Assisted other branches when needed during peak periods or special projects.
  • Conducted regular performance reviews for all employees in the branch.
  • Participated in community events to promote brand awareness.
  • Resolved escalated customer complaints in a timely manner.
  • Planned work schedules to maintain adequate staffing levels.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Supported outside sales force in servicing and obtaining new business.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.

President, Owner

Fairfield Heating & Cooling
Lancaster
08.2015 - 09.2023
  • Owner and operator of HVAC Contracting Company
  • P&L responsibility $5 million Residential & Light Commercial Sales and Installation Company
  • Collaborated with staff members to ensure operational efficiency of the organization.
  • Resolved conflicts between staff members by listening attentively and providing constructive feedback.
  • Negotiated contracts with vendors, suppliers and other partners.
  • Identified new business opportunities through market research.
  • Sales Growth Residential from $1 m to $5 m
  • Management of 30+ employees comprised of 2 Retail Sales Professionals, 1 Commercial Estimator, 4 office staff, 20 + service and install employees
  • Oversaw daily administrative tasks such as payroll processing, accounts payable and receivable management.
  • Developed policies, procedures, and short-term and long-term goals for the organization.
  • Acted as an ambassador of goodwill for the organization by engaging positively with external parties such as Chamber's of Commerce, County Builder Association, Rotary, ACCA
  • Ensured compliance with all applicable laws related to nonprofit organizations.
  • Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
  • Created a marketing plan to increase awareness of the organization's activities in the community.
  • Determined performance goals and offered tactics for achieving milestones.
  • Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
  • Negotiated high-value contracts and partnerships to expand market presence.
  • Managed and oversaw leadership team to meet established KPIs and achieve objectives and key results.
  • Enhanced employee engagement and productivity through leadership development programs.
  • Conducted regular performance reviews and made adjustments to align with strategic objectives.
  • Built talent pipeline to support business growth and enduring success.
  • Coordinated mergers and acquisitions activities from start to finish including due diligence processes.
  • Provided HR support during mergers, acquisitions, and restructuring activities.

Director, National Sales – Residential Products & Comfort Institute

Aeroseal LLC
Centerville
08.2014 - 08.2015
  • Direct outside sales team of 5 Region managers and 3 independent reps focused on New Business Development
  • Manage Director of Dealer Development and accountability partners
  • Manage Comfort Institute staff of 2 field trainers and 1 administrative coach
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Led cross-functional teams in the development of innovative solutions to complex problems.
  • Directed operations to improve efficiency and increase profit margins.

Carrier Brand Manager / General Manager - Columbus

Refrigeration Sales Corp
Columbus
01.2011 - 01.2014
  • Accountable for achieving sales, market share, gross margin, contribution margin, share of market and customer satisfaction goals for all Carrier residential sales.
  • Developed and supervised outside Carrier Residential Territory Managers.
  • Grew annual sales: by focusing sales efforts, analyzing territory opportunities, performing needs analysis and directing resources.

General Manager - HVAC Division

Palmer Donavin Mfg. Co
Columbus
01.2009 - 01.2011
  • P&L responsibility for $20 million Sales Budget
  • Managed the Sales and Operations for 4 locations and 1 CDC – 30 employees
  • Increase sales and profitability over 20%

Regional Aftermarket Sales Manager

Carrier Sales & Distribution
Dallas
07.2007 - 04.2009
  • P&L responsibility for $110 million Sales Budget
  • Operational accountability for 36 Totaline Sales Centers in TX, LA, MS, TV, AR, and OK
  • Manage 5 Area Managers, 6 Outside Sales Reps, 36 Sales Center Managers, 200 + Associates
  • Developed strategic partnerships with vendors to drive cost savings initiatives.
  • Implemented pricing policies to maximize profits while maintaining competitive rates.
  • Developed and implemented strategies to increase aftermarket sales.
  • Organized trade shows and other events to showcase new products or services.
  • Analyzed market trends, customer feedback, and competitors' activities to identify opportunities for growth.

HVAC Product Sales Manager & Regional Sales Manager

IRR Supply Centers
North Tonawanda
01.2003 - 01.2007
  • Managed the Sales and Marketing activities for Heating, Ventilation, Air Conditioning products for 28 Branch Independent Wholesaler, $44 million sales budget.
  • 2-3 new product offering annually to increase revenues

Market Manager (Ithaca & Rochester NY markets)

Agway Energy Products
Syracuse
01.2000 - 01.2003

Northeast Sales Manager

Amana Heating and Air Conditioning
Boston
01.1998 - 01.2000
  • Managed a team of sales representatives in the Northeast region.
  • Provided training and guidance to sales representatives in the Northeast region.
  • Negotiated pricing and contracts with clients in the Northeast region.
  • Prepared monthly reports detailing progress towards achieving regional goals.
  • Identified opportunities for growth in the Northeast region.
  • Participated regularly at industry events located throughout northeastern states.
  • Developed relationships with key customers in the Northeast region.
  • Resolved customer complaints related to product or service issues within the Northeastern area.

Territory Sales Manager – Buffalo NY Market

Lennox International
Dallas
02.1996 - 03.1998
  • Conducted market research to identify new business opportunities within the territory.
  • Maintained a detailed database of customers including contact information, order history, preferences.
  • Monitored competitors' activities, pricing, and promotions in the region.
  • Assisted customers with product selection based on their individual needs.
  • Developed and implemented sales plans to achieve regional goals.
  • Participated in trade shows, conferences, seminars, and other events to promote products or services.
  • Engaged in cold calling activities to generate leads for potential new customers.
  • Analyzed customer feedback to identify potential opportunities for increasing sales.

Education

M.B.A. - Accounting

Syracuse University
Syracuse, NY
01.1996

Bachelors of Science - Finance

St. Bonaventure University
Olean, NY
01.1992

Skills

  • Operational management
  • Customer service
  • Sales strategy
  • Financial analysis
  • Vendor negotiation
  • Team leadership

Volunteer Experience

  • Air Conditioning Contractors of Central Ohio, Board of Directors, 2016, 2021, Vice President, 2017, 2018, President, 2019, 2021, Immediate Past President, 2021, 2021
  • Air Conditioning Contractors of Ohio, Board of Directors, 2018, 2023, Vice President, 2019, 2019, President Elect, 2020, 2020, President, 2021, 2023, Treasurer, 2023, 2023
  • Meals on Wheels of Fairfield County, Board of Trustees, 2017, 2023, President, 2022, 2022, Immediate Past President, 2023, 2023

Certification

  • State of Ohio HVAC License
  • Universal EPA certificate
  • Building Performance Institute (BPI) Building Science certified
  • BPI Building Analyst Technician certified

Timeline

Branch Manager

Peterman Brothers HVAC
09.2023 - 11.2024

President, Owner

Fairfield Heating & Cooling
08.2015 - 09.2023

Director, National Sales – Residential Products & Comfort Institute

Aeroseal LLC
08.2014 - 08.2015

Carrier Brand Manager / General Manager - Columbus

Refrigeration Sales Corp
01.2011 - 01.2014

General Manager - HVAC Division

Palmer Donavin Mfg. Co
01.2009 - 01.2011

Regional Aftermarket Sales Manager

Carrier Sales & Distribution
07.2007 - 04.2009

HVAC Product Sales Manager & Regional Sales Manager

IRR Supply Centers
01.2003 - 01.2007

Market Manager (Ithaca & Rochester NY markets)

Agway Energy Products
01.2000 - 01.2003

Northeast Sales Manager

Amana Heating and Air Conditioning
01.1998 - 01.2000

Territory Sales Manager – Buffalo NY Market

Lennox International
02.1996 - 03.1998

M.B.A. - Accounting

Syracuse University

Bachelors of Science - Finance

St. Bonaventure University

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