Scott Muffoletto
New Braunfels,TX
Summary
5Seasoned professional offering proven knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about charting, administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Compassionate with experience offering comprehensive care in outpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with professionals. Diverse experience in direct staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Hardworking with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing satisfaction. Streamline safety protocols for comprehensive ability.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Homemaker
Family Members
09.2003 - Current
- Completed dusting, washing dishes, laundry, and vacuuming for patients.
- Provided emotional support and companionship to clients.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Facilitated transportation to and from appointments.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Monitored and reported any changes in clients' physical and mental health.
- Helped clients to maintain independence and quality of life.
- Provided companionship and emotional support to enhance mood and quality of life.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Addressed client household needs with meal preparation, housekeeping and transportation.
- Developed and implemented individual care plans tailored to needs of each client.
- Followed infection control procedures and adhered to safety and security protocols.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Provided assistance with medication management.
- Preserved patient safety by following safety protocols.
- Maintained entire family's schedule and organized events.
- Administered medications and monitored client reactions for contraindications.
- Coordinated appointments with medical professionals.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Liaised with key accounts to deliver targeted administrative household support.
Driver's Assistant
United Parcel Service, UPS
San Antonio, TX
11.2022 - 01.2023
- Lifted and carried packages weighing up to 165 pounds.
- Maintained vehicle organization and cleanliness and reported any issues to driver.
- Used hand trucks and dollies to safely transport heavy and cumbersome packages.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Verified and documented package deliveries for proof of accuracy and deadline adherence.
- Loaded products or packages onto trucks and organized items according to preset sorting procedures.
- Used proper safety techniques and gear such as lifting straps to move items off truck.
- Displayed very good communication and customer service skills.
- Reported package damage or delivery issues to driver for swift resolution.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
- Secured products on truck with use of straps, load bars, and bulkhead attachment points.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Used pallet jacks, handcarts, and dollies to transport products to truck and to customers.
- Prevented damage to packages and products by correctly securing loads.
Fullfillment Center Seasonal
Amazon
San Marcos, TX
10.2021 - 12.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered prompt service to prioritize customer needs.
- Attended telephone skills and program information training sessions to boost aptitude.
- Filled product orders quickly and correctly to send for packaging and shipment
Business Owner
Rhean Drops Candies
San Antonio, TX
09.2003 - 01.2021
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Conducted audit inspections and independent checks to verify parts and materials.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Registered Nurse
Mercy Hospital Of Laredo
Laredo, TX
12.2000 - 03.2003
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
- Orchestrated quality-driven, cost-effective care in high-volume trauma setting.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Audited charts and reviewed clinical documents to verify accuracy.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Strengthened unit care standards and policies with focus on patient safety and dignity.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Cared for patients' wounds and changed dressings.
- Supervised patient admissions and discharges from hospital to home care, rehabilitative facility, or self-care.
- Monitored nursing care, patient assessment processes, and treatment implementations.
- Collaborated with other healthcare professionals to provide quality patient care.
- Built rapport with patients and family members to deliver exceptional care.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Worked with patients diagnosed with chronic obstructive pulmonary disease (COPD), asthma, congestive heart failure (CHF), cerebrovascular accidents (CVA), diabetes or sepsis to asses needs and determine best options for care.
- Documented information in patients' electronic medical record, relaying information to clinicians and care providers to facilitate continuity of care.
- Performed patient assessments and adjusted care plans accordingly.
- Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
- Developed and implemented specific nursing care plans to cater to individual patient needs.
- Supervised and managed daily scheduling, tasking, and administration.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity
Registered Nurse Supervisor
Williamsville View Manor
04.1999 - 11.2000
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Led successful team comprised of RNs, LPNs, and ancillary staff.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
- Audited charts and reviewed clinical documents to verify accuracy.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed infection control and critical incidents and made procedural changes and improvements.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Educated family members and caregivers on patient care instructions.
- Recorded details regarding therapies to keep patient charts updated.
- Investigated and resolved issues affecting hospital operations and patient care.
Registered Nurse Pediatric Ventilator
Aftercare Services
11.1997 - 11.1999
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Baker/Overnight Manager
Dickies Donuts
Amherst, NY
06.1994 - 10.1997
- Followed food safety standards when handling ingredients.
- Trained new employees on bakery methods and procedures.
- Operated cash registers and processed payments accurately.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Trained and supervised new employees on bakery operations and procedures.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Resolved customer concerns with positive approach and constructive strategies.
- Complied with health and safety codes to protect staff and customers.
- Replenished bakery items in display cases.
- Prepared frostings and other toppings for cakes and pastries.
- Operated and maintained bakery equipment, including ovens and mixers.
- Prepared dough for variety of pastries, cakes and breads.
- Coordinated food deliveries to guarantee timely arrival of supplies.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Produced consistently high-quality baked goods for customers.
- Packaged finished products for sale.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Processed customer orders and payment transactions.
- Determined baking times for various items.
- Managed customer service operations, including taking orders and resolving complaints.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Created appealing displays to showcase products in bakery.
- Cut and shaped dough for pies, rolls and other pastries.
- Analyzed customer preferences to design and create tailored products.
- Cleaned and maintained kitchen equipment and oven.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Managed display cases to verify freshness and attractiveness of products.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer
- Managed display cases to verify freshness and attractiveness of products
Education
Associate of Applied Science - Nursing
Trocaire College
Buffalo, NY05.1997
Skills
- Medical Reminders
- Housekeeping Duties
- Dental Care
- Household Management
- Light Housekeeping
- Emotional Support
- Bill Payment
- General Housekeeping
- Patient Toileting
- Grocery Shopping
- Patient Transport
- Illness Adaptation
- Dietary Needs
- Oral Hygiene
- Personal Care Needs
- Budgeting and Allocation
- Personal Hygiene Assistance
- Task Management
- Special Diets
- Health Information
- Mobility Support
- Meal Planning and Preparation
- Handling Procedures
- Schedule Appointments
- Nursing Assistance
- Transportation and Errands
- Chauffeuring
- Cost Analysis and Savings
- Manage Budgets
- Cost Management
- Sales Planning
- Project Management
- Negotiation and Persuasion
- Customer Service
- Microsoft Internet Explorer
- Adobe Systems Adobe Photoshop
- Microsoft Excel
- Microsoft Outlook
- Financial Management
- Adobe Systems Adobe Acrobat
- Microsoft Office
- Financial Statements
- Microsoft Windows
- Order Supplies
- Process Improvement
- Intuit QuickBooks
- Sales Activities
- Articulate Communication
- Records Organization and Management
- Bookkeeping
- YouTube
- Symantec
- McAfee
- Organization
- Loading and unloading
- Package handling
- Safe lifting procedures
- Route deliveries
- Lifting and sorting
- Order picking and processing
Certification
Drivers License Class C Texas issued. expires 02-28-2027
Cpr/Bls expired 01/31/2021
Timeline
Driver's Assistant
United Parcel Service, UPS
11.2022 - 01.2023
Fullfillment Center Seasonal
Amazon
10.2021 - 12.2021
Homemaker
Family Members
09.2003 - Current
Business Owner
Rhean Drops Candies
09.2003 - 01.2021
Registered Nurse
Mercy Hospital Of Laredo
12.2000 - 03.2003
Registered Nurse Supervisor
Williamsville View Manor
04.1999 - 11.2000
Registered Nurse Pediatric Ventilator
Aftercare Services
11.1997 - 11.1999
Baker/Overnight Manager
Dickies Donuts
06.1994 - 10.1997
Associate of Applied Science - Nursing
Trocaire College
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