Scott Muller
Louisville,KY
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Security Officer Supervisor
Allied Universal Security
04.2022 - 11.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Security Officer
Allied Universal Security Services
03.2021 - 11.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
Asst. Store Manager
Dollar General Store
04.2020 - 03.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Interacted well with customers to build connections and nurture relationships.
Assistant Manager
American Legion Hardin Post 113
01.2016 - 11.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Mater Dei High School
Evansville, IN05.1985
Skills
- Team leadership
- Adaptability
- Policy enforcement
- Conflict resolution
- Organizational skills
- Computer literacy
- Customer service
- Security training
- Patrol supervision
- Time management
- First Aid Certified
- Emergency Awareness
- Relationship Building and Management
- Work Ethic
- Punctuality
- Verbal and Written Communication
Affiliations
- United States Marine Corps Veteran
Additional Information
I strive to do the best I can. I served 15 years in the United States Marine Corps. I have completed numerous online tasks from Allied Security and have received every certificate from my on line training that can be shown during interview.
Timeline
Security Officer Supervisor
Allied Universal Security
04.2022 - 11.2023
Security Officer
Allied Universal Security Services
03.2021 - 11.2023
Asst. Store Manager
Dollar General Store
04.2020 - 03.2021
Assistant Manager
American Legion Hardin Post 113
01.2016 - 11.2020
High School Diploma -
Mater Dei High School
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