Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Scott Mumford

Vergennes,VT

Summary

Accomplished Restaurant Manager with a track record of enhancing customer satisfaction and streamlining operations at Basin Harbor Club. Leveraged expertise in inventory control and a passion for customer service to significantly improve operational efficiency and team morale. Skilled in conflict resolution and staff training, consistently achieving high levels of customer loyalty and satisfaction.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Restaurants Manager

Basin Harbor Club
04.2015 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
  • Conducted market research to identify trends and opportunities for menu development, keeping restaurant competitive.
  • Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
  • Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
  • Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
  • Improved operational efficiency by implementing more effective table management system.
  • Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
  • Maintained meticulous financial records, enabling accurate budgeting and financial planning.
  • Streamlined operations, adopting new scheduling system to ensure optimal staffing levels.
  • Fostered positive work environment, leading to decrease in staff turnover.
  • Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
  • Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.

Assistant General Manager

Vail Resorts Inc
11.2014 - 04.2021
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
  • Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
  • Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
  • Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
  • Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
  • Trained new staff members, equipping them with skills needed for success in their roles.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.
  • Improved operational workflows, resulting in smoother running of establishment.
  • Developed and enforced health and safety protocols, significantly reducing workplace accidents.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Implemented cost-saving measures without compromising on quality, boosting bottom line.
  • Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
  • Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Restaurant Manager

Princess Cruises
05.2014 - 09.2014
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
  • Fostered positive work environment, leading to decrease in staff turnover.
  • Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
  • Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Senior Restaurant Manager

Entertainment Cruises
11.2010 - 09.2013
  • Established strong rapport with local community organizations through participation in events and promotions.
  • Recruited hired, and trained team members who contributed to the success of the establishment.
  • Streamlined communication between kitchen and front-of-house staff for improved efficiency during peak hours.
  • Increased customer satisfaction by implementing new service protocols and staff training programs.
  • Resolved customer complaints promptly and professionally, ensuring repeat business and positive reviews.
  • Optimized seating arrangements for maximum occupancy while maintaining a comfortable dining experience.
  • Maintained high standards of cleanliness and safety, consistently passing health inspections with excellent ratings.
  • Fostered an inclusive work environment where all employees felt valued as part of the team.
  • Improved overall labor cost management by effectively scheduling staff according to business needs.
  • Enhanced employee morale through regular performance evaluations, constructive feedback, and recognition of accomplishments.
  • Coordinated special events and private parties, providing exceptional experiences for guests.
  • Continuously sought opportunities for professional development by attending industry conferences, workshops, and seminars.
  • Managed daily operations, ensuring smooth workflow and top-quality customer service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Coordinated with catering staff to deliver food services for special events and functions.

Restaurant Manager

Entertainment Cruises
04.2003 - 11.2010
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
  • Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
  • Fostered positive work environment, leading to decrease in staff turnover.
  • Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
  • Improved operational efficiency by implementing more effective table management system.
  • Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
  • Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Coordinated with catering staff to deliver food services for special events and functions.

Front Office Manager

Hilton Hampton Inn
05.1993 - 05.2002
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
  • Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
  • Coached employees through day-to-day work and complex problems.
  • Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
  • Managed daily room inventory to maximize occupancy rates and revenue generation.
  • Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
  • Created, prepared, and delivered reports to various departments.
  • Fostered culture of excellence within front office team, leading by example and encouraging continuous learning.
  • Increased repeat business by personalizing guest experiences and recognizing loyalty.
  • Coordinated with housekeeping and maintenance departments to ensure guest rooms met highest standards of cleanliness and repair.
  • Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
  • Led front office team during major hotel renovation, maintaining high service standards amidst changes.
  • Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
  • Organized staff schedules to ensure coverage during all operational hours, accounting for peak times and special events.
  • Facilitated team meetings to discuss performance goals, guest feedback, and areas for improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

Radio And Television Broadcasting

Pikes Peak Community College
Colorado Springs, CO

Business Management

American InterContinental University
Schaumburg, IL

Skills

  • Inventory control and record keeping
  • Passion for customer satisfaction
  • Organization and prioritization
  • Complaint resolution
  • Customer loyalty
  • Adaptable
  • Business operations expertise
  • Supervisory skills
  • Recruitment
  • Conflict resolution techniques
  • Reservation handling
  • Kitchen equipment operation and maintenance
  • Pre-shift walk-through
  • Order delivery practices
  • Trained in performance and wage reviews
  • Personnel recruiting
  • TIPS certified
  • Employee schedule management
  • Restaurant operations management
  • Purchasing and cost control
  • Stable work history
  • Table management
  • Customer service best practices
  • Full service restaurant background
  • Proven sales record
  • Take-out service
  • Employee recruitment expertise
  • Labor and food cost control
  • Menu pricing
  • Kitchen oversight
  • Recruitment and hiring
  • Staff Scheduling
  • Scheduling
  • Cost controls
  • Purchasing
  • Kitchen staff coordination
  • Sanitation
  • Catering Coordination
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Customer Satisfaction
  • Cash Handling
  • Food Preparation
  • Operational Efficiency
  • Team building
  • Sanitation Standards
  • Nutritional knowledge
  • Health and Safety Regulations
  • Food Safety Compliance
  • Hospitality Management
  • Professionalism
  • Staff Training
  • Time management abilities
  • Adaptability
  • Performance monitoring
  • Crisis Management
  • Risk Management
  • Problem-solving aptitude
  • Process Improvement
  • Cross-Functional Teamwork
  • Restaurant Operations
  • Vendor Relations
  • Cost Control
  • Financial Management
  • Employee Coaching
  • Staff recruitment
  • Dietary Restrictions
  • Serve customers
  • Profit and loss
  • Food safety management
  • Food safety oversight
  • Money counting
  • Beverage management
  • Catering management
  • Maintain food safety
  • Cook foods
  • Control inventory costs
  • Communication
  • Service Quality Improvement

Accomplishments

I have consistently demonstrated the ability to drive both sales growth and enhance employee morale across the various organizations I've worked for. By fostering a positive work environment, implementing effective sales strategies, and building strong team dynamics, I've been able to increase productivity and improve customer satisfaction, contributing directly to business success.

Certification

ServSafe and Vermont Liquor Certificate

Timeline

Restaurants Manager

Basin Harbor Club
04.2015 - Current

Assistant General Manager

Vail Resorts Inc
11.2014 - 04.2021

Restaurant Manager

Princess Cruises
05.2014 - 09.2014

Senior Restaurant Manager

Entertainment Cruises
11.2010 - 09.2013

Restaurant Manager

Entertainment Cruises
04.2003 - 11.2010

Front Office Manager

Hilton Hampton Inn
05.1993 - 05.2002

ServSafe and Vermont Liquor Certificate

Radio And Television Broadcasting

Pikes Peak Community College

Business Management

American InterContinental University

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Scott Mumford