Scott Munden
Rancho Cucamonga,CA
Summary
Results-oriented Scheduler with 12 years of experience in planning, creating and maintaining schedules, preparing service team technicians for dispatches, managing conflicts, and providing regular updates on project timelines coupled with 21 years of honorable military service. Skilled in cost-estimating, project coordination, forecasting, and process improvement. Proficient in PLM, SAP, CRM, Innosoft and Microsoft Office and experienced in collaboration with cross-functional teams.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Field Service Scheduler
Atlas Copco Mafi-Trench
02.2013 - Current
- Manages all aspects of field service dispatches for the installation, commissioning, servicing, and training of centrifugal turbo expanders
- Develops, maintains, and de-conflicts work schedules to ensure efficient resource utilization and forecasting for future service needs
- Prepares all commercial items relating to field service including: drafting budgetary and firm priced bids, presenting detailed cost breakdowns, reviewing purchase orders/contracts/T&Cs/MSAs, reviewing labor rates/expenses; calculating rate/fee escalations and creating purchase order requisitions.
- Assigns, notifies and deploys technicians to ensure they arrive prepared to facilitate efficient service delivery; coordinates visa applications; ensures completion of required training, assessing regional safety and security risks, arranging for travel and lodging itineraries and security details as needed.
- Coordinates with purchasing dept, project and sales managers, design/programming engineers, regional reps to ensure shipped-loose parts/materials and factory support are available for techs upon arrival.
- Process improvement: Streamlined the estimating process by implementing new practices, reducing RFQ response time by 30%. Revamped dispatch notification process to ensure techs were adequately prepared for jobs before mobilizing.
Instructor, Faculty Manager, Curriculum Developer
United States Air Force, USAF
09.2003 - 02.2013
- Led 6 diverse work centers providing training operations/resources to support 65 faculty and 600 students annually; earned “Professional Team” honors during the 2006 Unit Compliance Inspection
- Designed, authored, validated, and managed distance learning courseware and test material for the Air Force's nuclear missile maintenance career fields.
- Developed, scheduled and administered over 30 professional development seminars, briefings, and workshops annually.
Education
MBA - Leadership And Management
University of La Verne
La Verne, CA01-2011
Bachelor of Science - Technical Management
Embry-Riddle Aeronautical University
Daytona Beach, FL01-2008
Skills
- Service Planning Commercial Negotiations
- Organizational Skills Workflow Optimization
- Teamwork and Collaboration Schedule Coordination
Certification
Professional Manager Certification, Air University, Maxwell Air Force Base, AL
Timeline
Field Service Scheduler
Atlas Copco Mafi-Trench
02.2013 - Current
Instructor, Faculty Manager, Curriculum Developer
United States Air Force, USAF
09.2003 - 02.2013
Professional Manager Certification, Air University, Maxwell Air Force Base, AL
MBA - Leadership And Management
University of La Verne
Bachelor of Science - Technical Management
Embry-Riddle Aeronautical University
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