Scott Murphy
Summary
Accomplished Account Manager at Oracle, adept in Customer Relationship Management (CRM) and fostering client loyalty, significantly enhanced client satisfaction and retention. Leveraged expertise in content strategy and relationship-building to drive revenue growth and streamline processes, achieving notable client service recognition. Proven track record in turning strategic insights into actionable, profitable outcomes.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Corporate Field Auditor
Payless ShoeSource
Account Manager
Oracle
02.2018 - 10.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
Insurance Specialist
Everwell Business Solutions
04.2017 - 02.2018
- Consulted with small and medium sized businesses in the Chicagoland area focusing on streamlining efficiency with low or no-cost solutions.
- Key Metrics included:
- Increasing bottom-line revenues
- Enhancing competitiveness in their market space
- Employee satisfaction and retention
Director, Business Development
MyPoints.com, Inc.
02.2005 - 02.2012
- Forged strong relationships with clients, fostering loyalty and encouraging repeat business.
- Led proposal development efforts, crafting compelling pitches that successfully secured new contracts and projects.
- Managed contract negotiations with vendors and suppliers, securing favorable terms for the company's benefit.
- Conducted market research to identify new opportunities for business expansion and diversification.
Education
Bachelor of Science - Public Finance
Indiana University, Bloomington
Bloomington, INSkills
- Email Marketing
- Account Direction/Project Management
- Customer Relationship Management (CRM)
- Send Time Optimization, Multivariate Testing
- Program Management
- Engagement Management
- Onboarding
- CRM Strategy
- Customer Success
- Content Strategy
Accomplishments
- Achieved Auditor of the Year by completing Inventories with accuracy and efficiency.
Certification
- Project Management Professional (PMP)
Timeline
Account Manager
Oracle
02.2018 - 10.2024
Insurance Specialist
Everwell Business Solutions
04.2017 - 02.2018
Director, Business Development
MyPoints.com, Inc.
02.2005 - 02.2012
Corporate Field Auditor
Payless ShoeSource
Bachelor of Science - Public Finance
Indiana University, Bloomington
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