Scott Murrey
Summary
Senior Supervisor skilled in IT Operations and managing complex projects with general oversight. Effectively communicates within and outside function to gain cooperation on operational processes, practices and procedures. Documented leadership success in making moderate to substantial improvements to enhance staff training and productivity and achieve goals.
Overview
14
14
years of professional experience
Work History
Sr Supervisor IT Customer Services
L3Harris Technologies
06.2022 - 04.2024
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
- Implemented cost-saving initiatives, reducing operational expenses without compromising quality or productivity.
- Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
- Provided interpretation and guidance on procedural questions.
- Mentored junior team members for accelerated professional growth and skill development.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
IT Customer Services Technician
L3Harris Technologies
05.2016 - 06.2022
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Tested components and systems to evaluate performance and identify concerns.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Collaborated with cross-functional teams to ensure timely completion of complex projects.
- Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
- Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources during repair jobs.
- Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
Retail Sales Consultant
AT&T Mobility
02.2010 - 05.2016
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Managed inventory levels, ensuring optimal stock availability and minimal waste.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Bachelor of Science - Sports Management
Sam Houston State University
Huntsville, TXAssociate of Science - Kinesiology
Blinn College
Brenham, TXSkills
- Innovation Skills
- Data Analysis
- Staff Oversight
- Employee Supervision
- Compliance understanding
- Staff Development
- Complex Problem-Solving
- Process Monitoring and Improvement
- Process Improvement
- Operations Management
- Performance Tracking and Evaluation
- MS Office
Timeline
Sr Supervisor IT Customer Services
L3Harris Technologies
06.2022 - 04.2024
IT Customer Services Technician
L3Harris Technologies
05.2016 - 06.2022
Retail Sales Consultant
AT&T Mobility
02.2010 - 05.2016
Bachelor of Science - Sports Management
Sam Houston State University
Associate of Science - Kinesiology
Blinn College
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