Scott Nau
Plano,TX
Summary
Experienced Sales Account Executive offering proven track record of working with customers to achieve solutions and drive company growth. Skilled in networking with industry professionals to build lead pipeline and increase client base.
Overview
21
21
years of professional experience
Work History
Business Development Representative /Account Executive
Certus
10.2021 - 08.2023
- Networked among businesses and contacts within my territory to develop leads and generate business.
- Developed business pipeline using cold and warm techniques.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Used sales tools such as SalesForce, SalesLoft, and ZoomInfo to handle current portfolio and prospective leads.
- Achieved or exceeded company-defined sales quotas earning promotion from BDR to Senior Account Executive of Western Territory in first 7 months.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Negotiated prices, terms of sales and service agreements.
Experience Technical Support Specialist
BBtech-Ergos
04.2018 - 10.2021
- Charged with meeting the various specific IT related needs of 12 small businesses assigned to me as their acting Lead Consultant
- Maintained high levels of customer satisfaction through effective and efficient response to over 20+ trouble tickets and 50+ emails daily
- Assisted with supporting other team member's assigned client base and coordinated daily schedules to best serve our clients
- Researched new products and services that may be beneficial to our clients and advised them whenever appropriate to help improve efficiency in their workplace and streamline work processes.
Server Build Technician
IBM BlueMix
08.2017 - 04.2018
- Maintained meeting the agreed upon service level agreement by ensuring servers were built to requested specifications and turned over to the customer within 4 hours
- Streamlined server build time during my shift by suggesting the use of a larger team using an assembly line approach as opposed to the prior method of each technician being responsible for an entire build from start to finish
- Effectively communicate with management and team members to ensure we remain on pace to meet the day's goals.
Human Services Technician III
Texas Department of Family and Protective Services
05.2006 - 06.2017
- Facilitated court ordered visitations and appointments for children in CPS custody
- Addressed the child's and parent's needs to ensure meaningful visitation time each visit
- Demonstrated an abilty to work effectively with little to no supervision as I was responsible for maintaining and coordinating my own schedule while working with caseworkers to ensure all our children's needs were met.
Texas Works Advisor I
Texas Health and Human Services Commission
07.2004 - 04.2006
- Assisted individuals and families with applying for state welfare services by conducting interviews, assisting with completing applications, gathering required documents to prove need, and processing the applications based on state guidelines within the time allotted by the state.
Computer Technician
Smart Computers
06.2002 - 06.2004
- Prepared computer systems and audio visual equipment for trade shows and company meetings as ordered by our clients
- Configured up to 125 computers per day using Norton Ghost and other imaging software
- Advanced from an apprentice incthe organization to a company certified technician in just 4 weeks by surpassing management's expectations.
Education
Sales Training Boot Camp
Victory Lap
Chicago, IL10.2021
System Administrator-Certificate -
Career
Dallas, TX06.2017
Associate of Science -
Trinity Valley Community College
Athens, Texas05.1999
Skills
- Customer service
- Product and service sales
- Documentation Case management
- Direct support Active directory
- Help desk Experience with multiple CRMs
- Proficient in SalesForce, SalesLoft, ZoomInfo, and Microsoft Office
- Continuous professional improvement
- Account development
- Lead Generation
Timeline
Business Development Representative /Account Executive
Certus
10.2021 - 08.2023
Experience Technical Support Specialist
BBtech-Ergos
04.2018 - 10.2021
Server Build Technician
IBM BlueMix
08.2017 - 04.2018
Human Services Technician III
Texas Department of Family and Protective Services
05.2006 - 06.2017
Texas Works Advisor I
Texas Health and Human Services Commission
07.2004 - 04.2006
Computer Technician
Smart Computers
06.2002 - 06.2004
Sales Training Boot Camp
Victory Lap
System Administrator-Certificate -
Career
Associate of Science -
Trinity Valley Community College
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