Summary
Overview
Work History
Education
Skills
Timeline
StoreManager
Scott Nelson

Scott Nelson

Oxford ,MS

Summary

Dynamic Cook Supervisor at King's Steakhouse with expertise in culinary creativity and team leadership. Achieved a significant reduction in food waste through effective inventory oversight and implemented innovative menu offerings that enhanced customer satisfaction. Proficient in sanitation protocols, ensuring a clean kitchen environment while fostering a positive work atmosphere among staff.

Overview

17
17
years of professional experience

Work History

Cook Supervisor

King's Steakhouse
05.2022 - 10.2024
  • Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
  • Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
  • Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
  • Collaborated with management to develop innovative menu offerings that catered to diverse customer preferences.
  • Reduced food waste by carefully monitoring inventory levels and implementing proper storage practices.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Maintained a clean and hygienic kitchen environment through regular cleaning schedules and strict sanitation policies.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Proactively addressed maintenance issues with kitchen equipment, ensuring minimal downtime and uninterrupted operations.
  • Implemented effective time-management strategies within the kitchen team, enabling smoother meal preparation during peak hours.
  • Exceeded health inspection standards consistently by maintaining a stringent focus on cleanliness and sanitation practices throughout the kitchen space.
  • Optimized kitchen workflow by assigning tasks based on employees'' strengths and abilities, maximizing productivity.
  • Increased customer satisfaction by addressing complaints promptly and making necessary improvements to menu items and service.
  • Cultivated a positive work atmosphere through open communication channels between staff members, promoting teamwork and cooperation among colleagues.

Bar Manager

King's Steakhouse
12.2021 - 10.2024
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Collaborated with kitchen team for seamless integration of food and beverage offerings.
  • Coordinated themed nights attracting different demographics expanding overall clientele.

Bar Manager

Alligator Lounge
10.2019 - 12.2021
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.

Sales and Marketing Representative

Southern Stone Group LLC
10.2012 - 01.2020
  • Followed through with leads to close sales over phone, in office and during external consumer engagements.
  • Expanded market reach by conducting thorough industry research and identifying potential new clients.
  • Developed customized sales presentations for key clients, resulting in increased business partnerships.
  • Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
  • Attended industry trade shows to network with potential customers, generating new leads and opportunities for business growth.
  • Exceeded quarterly sales targets through diligent follow-ups, customer-focused solutions, and persuasive negotiation skills.
  • Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
  • Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.
  • Participated in skills development initiatives to promote team competence and success.

Bartender

Joe's Crab Shack
02.2011 - 09.2012
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Cook

Fudpuckers Beachside Bar & Grill
09.2010 - 09.2011
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Sales Specialist

Lowe's
01.2008 - 09.2010
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Drafted, finalized and submitted paperwork to complete sales.
  • Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.

Education

Associate Of Business Administration - Business Administration And Management

Northwest Community College
Oxford

Bachelor Of Business Administration And Management - Business Administration And Management

University of Mississippi
University, MS

Skills

  • Pasta making
  • Seafood preparation
  • Stocks and soups
  • Waste reduction
  • Sauce making
  • Portion control
  • Culinary creativity
  • Sanitation protocols
  • Kitchen safety
  • Food preparation
  • Knife skills
  • Food safety regulations
  • Cooking techniques
  • Food presentation
  • Grilling mastery
  • Team supervision
  • Food storage
  • Allergen awareness
  • Vegetable cookery
  • Recipe development
  • Inventory oversight
  • Garnishing techniques
  • Menu planning
  • Sanitation and safety control
  • Timely product use
  • Kitchen management
  • Safe food handling
  • Food safety
  • Operations support
  • Kitchen equipment operation
  • Menu development
  • Plating
  • Garnishing and plating
  • Recipe creation
  • Customer service
  • Kitchen leadership
  • Team leadership
  • Supervising food prep
  • Kitchen organization
  • Heavy lifting
  • Detail-oriented
  • Safety management
  • Equipment usage
  • Foodservice
  • Staff training
  • Staff motivation
  • Menu memorization
  • Inventory management
  • Sales planning
  • Employee scheduling
  • Workflow optimization
  • Vendor relations
  • Recipes and menu planning
  • Food spoilage prevention
  • Wine pairing
  • High-quality ingredients
  • Motivational team management
  • Food preparation supervision
  • Positive and professional
  • Dish preparation
  • Team collaboration
  • Cash handling
  • Inventory control
  • Production reporting
  • Payment acceptance
  • Hiring and onboarding

Timeline

Cook Supervisor

King's Steakhouse
05.2022 - 10.2024

Bar Manager

King's Steakhouse
12.2021 - 10.2024

Bar Manager

Alligator Lounge
10.2019 - 12.2021

Sales and Marketing Representative

Southern Stone Group LLC
10.2012 - 01.2020

Bartender

Joe's Crab Shack
02.2011 - 09.2012

Cook

Fudpuckers Beachside Bar & Grill
09.2010 - 09.2011

Sales Specialist

Lowe's
01.2008 - 09.2010

Associate Of Business Administration - Business Administration And Management

Northwest Community College

Bachelor Of Business Administration And Management - Business Administration And Management

University of Mississippi

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Scott Nelson