Scott Neubauer
Willcox,AZ
Summary
Adept at equipment operation and excelling in teamwork, I significantly enhanced operational efficiency and customer satisfaction at Blue Compass RV. Leveraging skills in vehicle inspection and problem-solving, I drove sales support and lot management to new heights, contributing to a notable increase in repeat business and streamlined service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lot Manager
Blue Compass RV
06.2024 - Current
- Added and maintained key tags, inspection decals and window stickers for available trailers on sales lot.
- Parked trailers in visually appealing ways to attract customer attention and increase sales.
- Maintained attractive, tidy parking lot for the dealership.
- Transported trailers to other dealerships for pickups and deliveries.
- Managed relationships with transportation providers for timely delivery of new campers to the lot, reducing idle time before sale or lease initiation.
- Moved trailers in tight quarters via forklift for sales and service staff to keep operations running smoothly.
- Manage both oncoming and out going trailers for two separate lots.
- Insured technicians were lined up with work the day prior so they didn't have to wait.
- Maintained forklifts and shop truck to keep in ideal working conditions.
Service Advisor
Blue Compass RV.
01.2023 - 06.2024
- Educated customers on proper camper maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Landscape Worker
New Creations Landscaping
01.2023 - 12.2023
- Contributed to project completion, skillfully operating various heavy machinery such as excavators and skid steers.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
RV Technician
Blue Compass RV.
06.2021 - 01.2023
- Installed newly purchased equipment in campers.
- Increased workshop efficiency by streamlining processes and implementing best practices in RV servicing.
- Maintained strong knowledge and understanding of applicable government regulations and company operating procedures.
- Contributed to positive online reviews by delivering exceptional customer service both in-person and via phone/email correspondence.
- Assisted management in developing preventative maintenance schedules for clients'' RVs, ensuring longevity of their vehicles'' lifecycle.
- Notified supervisor of factors that could delay work completion.
- Familiarized new employees with maintenance department practices and workflow.
- Performed comprehensive pre-delivery inspections of new RVs, guaranteeing quality assurance for customers.
- Provided specialized electrical system diagnostics and repairs, improving overall functionality of clients'' recreational vehicles.
- Maintained a safe work environment by adhering to safety protocols and conducting regular inspections of tools and equipment.
USMC Rifleman
USMC
06.2017 - 06.2021
- Increased unit readiness by conducting regular equipment inspections and maintenance procedures.
- Enhanced team efficiency by developing and implementing tactical strategies during live-fire exercises.
- Reduced safety incidents by enforcing strict adherence to weapons handling protocols during all operations.
- Contributed to mission success by maintaining situational awareness and rapidly adapting to changing conditions.
- Optimized security measures for various operating environments by setting up defensive perimeters or establishing observation posts as needed.
- In the team leader billet i oversaw a team of four with the responsibility of there training, adhering to regulations, and overall readiness.
- In the billet of Squad leader the responsibilities grew to twelve men along with communicating plans with the Platoon SGT. and CO.
- In the billet of Ops Chief and Police Sargent, I was placed over 250 marines with a focus on their training and schedule. I was also responsible with signing and keeping track of 3 million dollars worth of equipment and weapons systems.
Automotive Technician
Joes Car Care
06.2016 - 06.2017
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Education
High School Diploma -
Willcox Highschool
Willcox, AZ05-2017
Skills
- Equipment operation
- Basic vehicle repairs
- Grounds maintenance
- Vehicle inspection
- Surveillance
- Task delegation
- Inventory maintenance
- Sales support
- Lot organization
- Lot management
- Teamwork and collaboration
- Problem-solving
Certification
Forklift Certified
First Aid and CPR Certified
RV Technician Certified By RV Technical Institute (RVTI)
Timeline
Lot Manager
Blue Compass RV
06.2024 - Current
Service Advisor
Blue Compass RV.
01.2023 - 06.2024
Landscape Worker
New Creations Landscaping
01.2023 - 12.2023
RV Technician
Blue Compass RV.
06.2021 - 01.2023
USMC Rifleman
USMC
06.2017 - 06.2021
Automotive Technician
Joes Car Care
06.2016 - 06.2017
High School Diploma -
Willcox Highschool
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