Scott Nixon
Ocala,FL
Summary
Dynamic leader with proven success at Genuine Parts Company - NAPA, enhancing store operations and customer satisfaction. Excelled in inventory and cash control, employee training, and problem-solving, significantly improving client relations. Skilled in multitasking and team leadership, adept at fostering a positive and efficient work environment.
Overview
3
3
years of professional experience
Work History
Store Manager
Genuine Parts Company - NAPA
2021.08 - 2024.04
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
High School Diploma -
James M Coughlin High School
Wilkes Barre, PA06.1989
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
Timeline
Store Manager
Genuine Parts Company - NAPA
2021.08 - 2024.04
High School Diploma -
James M Coughlin High School
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