Summary
Overview
Work History
Education
Skills
Timeline
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Scott Nordman

Westerly,RI

Summary

Dynamic leader with proven expertise in inventory and financial management from roles at Stanley Tools Group and Northeast Racecars and Speed. Excelled in relationship building and sales management, boosting company profits and customer satisfaction. Skilled in marketing and team leadership, achieving significant operational efficiencies and employee development.

Overview

26
26
years of professional experience

Work History

Manager

Northeast Racecars and Speed
12.2015 - Current
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved marketing to attract new customers and promote business.
  • Controlled costs to keep business operating within budget and increase profits.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Attended industry events and conventions to expain sales opportunities.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Organized promotional events and interacted with community to increase sales volume.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Monitored inventory levels to confirm compliance with company policy.

Parts Counter Sales Person

NAPA Auto Parts - Genuine Parts
02.2010 - 12.2015
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Ordered parts for customers, and repair shops
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Adhered to company guidelines for performance and compliance.
  • Maintained clean and neat parts counter and sales floor.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Ordered parts from various distributors to fulfill demands.
  • Stocked and managed stock of parts.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Trained and mentored junior employees on regulations, best practices, and performance strategies.
  • Assisted customers in finding appropriate parts promptly.

Fixed Assets Manager

Stanley Tools Group
04.1999 - 12.2001
  • Maintained contract database of existing and new client contract files and details.
  • Traveled to markets and met with key tenants to enhance knowledge of 4 real estate market.
  • Participated in asset analysis, appraisals, rehabilitations and sales of foreclosed properties.
  • Reviewed contract reports, bid proposals and requirements with senior management for accuracy and processing.
  • Conducted financial due diligence on potential investments and acquisitions.
  • Complied with established internal controls and policies.
  • Supported financial director with special projects and additional job duties.
  • Utilized financial software to prepare consolidated financial statements.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

Education

High School Diploma -

Woodstock Academy
Woodstock

Skills

  • Marketing
  • Performance evaluations
  • Team leadership
  • Sales techniques
  • Skype
  • Schedule preparation
  • Task delegation
  • Change management
  • Financial management
  • Staff training and development
  • Relationship building
  • Business development
  • Customer service
  • Sales management
  • Inventory management

Timeline

Manager

Northeast Racecars and Speed
12.2015 - Current

Parts Counter Sales Person

NAPA Auto Parts - Genuine Parts
02.2010 - 12.2015

Fixed Assets Manager

Stanley Tools Group
04.1999 - 12.2001

High School Diploma -

Woodstock Academy

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Scott Nordman