Years of professional experience managing front offices.
Scott OConnor
Atlanta,GA
Summary
Highly motivated and organized Front Desk Agent / Night Auditor with eight years of experience managing a front office environment, `while providing outstanding customer service with efficiency and the utmost professionalism. Proven expertise in handling multi-line phone systems, scheduling appointments, and maintaining welcoming environments for guests and teammates alike. Skilled in providing administrative support, processing payments, and ensuring guest satisfaction. Committed to leaving great, lasting impressions. Authorized to work in the US for any employer.
Overview
8
8
Work History
Hotel Front Desk Agent/Night Auditor
Aimbridge Hospitality - Hyatt Place Alpharetta
2024.04 - Current
- Enhances guest satisfaction by efficiently managing check-ins and checkouts while leveraging knowledge of local attractions and amenities to provide tailored recommendations for guests.
- Maintains brand standards by efficiently keeping organized records of guest reservations, payments, and special requests.
- Prepares and serves a limited menu of cocktails and food.
- Adapted quickly to Night Night Auditor position When the need arose, quickly learned new technology and software applications.
- Ensures accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Balances hotel accounts and resolves discrepancies, allowing for the hotel systems to reset for the next business day.
Unaccompanied Personnel Housing Manager
U.S. Army - 3rd Infantry Division
2020.10 - 2024.04
- Managed all Unaccompanied Personnel Housing at Fort Stewart and Hunter Army Airfield, GA
- Oversaw the move in process, daily resident life, move outs, and maintenance of over 7,500 residents.
- Supervised 12 Brigade Barracks Managers through training, mentorship and staff assisted property visits; which helped rectify resident concerns faster, and speed up maintenance and mold remediation requests to be fulfilled in an acceptable amount of time.
- Facilitated conflict resolution between tenants which in turn promoted a positive living environment for all residents.
- Conducted meticulous inspections to identify safety issues and needed repairs.
Deputy Chief - Operations
US Army - Chemical, Biologocal, Radiological & Nuclear School
2017.06 - 2020.10
- Oversaw long term school planning efforts through communication with subordinate commands which helped to minimize disruptions, during a time of shifting school priorities and projects
- Enforced regulatory and safety standards, resulting in no accidents while students operated in toxic environments and 1 school site becoming an OSHA VPP site
- Ensured critical instruction and support vacancies were filled by creating work schedules and requisitions and oversaw the enlisted recruiting and hiring processes with guidance from the Chief of Staff
- Marketed the US Army Chemical Corps during periods of officer accessions through site visits and through its official social media pages.
Pentagon Tour Guide Manager
US Army - 3rd Infantry Regiment
2013.09 - 2017.06
- Managed the Pentagon Tour Program and the 12 Service Members who gave tours of one of the world's largest office buildings
- Responsible for the total customer experience
- Pre coordinated each tour by ensuring all guests had been vetted with proper documentation and credentials and identifying and acknowledging all VIPs, which directly improved the check in process of all guests
- Replaced the tour training program with a new certification program which speed up the rate tour guide candidates became qualified; improved tour guide training and knowledge and customer satisfaction.
Education
B.F.A. - Interior Design
Savannah College of Art And Design
Atlanta, GA06.2028
Skills
- Teamwork orientation
- Strategic Planning
- Communication skills
- Microsoft Office
- Customer service
- Phone etiquette
- Hospitality
- Conflict management
- Guest Services
- Interior Design
- Staff Supervision
Military Service
United States Army, United States, Sergeant First Class, 04/01/04 - 04/30/24, General management, team building, and leadership skills., M.O.S. 74D - Chemical, Biological, Radiological, Nuclear and High Yield Explosive Specialist., Drill Sergeant / Instructor certification., HAZMAT OPS & TECH certified., 11 Army Achievement Medals, 7 Army Commendation Medals, 1 Meritorious Service Medal.
Timeline
Hotel Front Desk Agent/Night Auditor
Aimbridge Hospitality - Hyatt Place Alpharetta
2024.04 - Current
Unaccompanied Personnel Housing Manager
U.S. Army - 3rd Infantry Division
2020.10 - 2024.04
Deputy Chief - Operations
US Army - Chemical, Biologocal, Radiological & Nuclear School
2017.06 - 2020.10
Pentagon Tour Guide Manager
US Army - 3rd Infantry Regiment
2013.09 - 2017.06
B.F.A. - Interior Design
Savannah College of Art And Design
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