Scott Olsen
Altamonte Springs,FL
Summary
Dynamic Store Manager with a proven track record at Red Wing Shoes, excelling in customer service and operations management. Enhanced sales through innovative marketing strategies and effective staff training, resulting in improved customer satisfaction. Skilled in recruitment and loss prevention, fostering a collaborative team environment to drive store performance.
Overview
39
39
years of professional experience
Work History
Store Manager
Red Wing Shoes
01.2007 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Store Manager
The Walking Company
01.1998 - 01.2007
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
Blockbuster Video
09.1994 - 01.1998
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Co-Manager
Winn Dixie
10.1986 - 08.1994
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
- Accomplished multiple tasks within established timeframes.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
Education
Manatee Community College
Bradenton, FLSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Recruitment and hiring
- Operations management
- Sales expertise
- Retail sales techniques
- Loss prevention
Timeline
Store Manager
Red Wing Shoes
01.2007 - Current
Store Manager
The Walking Company
01.1998 - 01.2007
Store Manager
Blockbuster Video
09.1994 - 01.1998
Co-Manager
Winn Dixie
10.1986 - 08.1994
Manatee Community College
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