Scott Olson
Portland,OR
Summary
Dynamic Renewal Manager at Serena Software, Inc., achieving a 98% renewal rate and recognized in the President's Club 10 times. Expert in budget compliance and fostering community partnerships, I excel in relationship building and mentoring, driving team performance through innovative strategies and automated solutions. Adaptable in fast-paced environments, I thrive amidst corporate changes.
Overview
20
20
years of professional experience
Work History
Renewal Manager
Serena Software, Inc
01.2005 - 03.2025
- Led renewal campaigns for 200+ accounts, attaining a 98% rate, and qualified for President's Club 10 times
- Collaborated with Field Sales, Legal and Support teams to provide 100% customer coverage
- Developed and maintained relationships with customers and suppliers through account development, including year-round customer contact via phone calls and email messaging
- My roll expanded to account management within a year, which included the responsibilities of a customer success manager and business development representative
- I maximized my performance by keeping a daily activity routine, which I used for mentoring with team members and new employees
- Cross-trained existing employees in market research and use of existing tools, to maximize team agility and performance
- Thrived in a climate of almost constant corporate change. I worked under seven different CEOs and was able to navigate through four separate mergers/acquisitions
- Worked in multiple rolls under a hybrid comp plan, carrying quota for the closure of existing contracts (recurring revenue) as well as closing agreement for new revenue and new logos
- Experience working commercial, Federal and educational accounts
Education
Master of Arts - Journalism And Mass Communication
Oregon State University
Corvallis, ORAssociate of Applied Science - Computer Information Systems
Portland Community College
Portland, Oregon, ORSkills
- Team leader with a proven track record
- Relationship builder
- Experienced negotiator
- Data-driven forecasting
- Contractual expertise to drive high retention and expansion rates
- Business development through year-round communication
- Risk management expertise
- CRM proficiency (eg, Salesforce)
- Lead generation
- Experience in both commercial and Federal space
Accomplishments
During my tenure with Serena Software I was recognized twice as the representative of the year; once for renewal sales and the second time in a hybrid roll, doing both renewal sales and in account management
Timeline
Renewal Manager
Serena Software, Inc
01.2005 - 03.2025
Master of Arts - Journalism And Mass Communication
Oregon State University
Associate of Applied Science - Computer Information Systems
Portland Community College