Scott Olson
Lehi,UT
Summary
Compassionate health technician skilled in patient education and team training. Experienced in delivering quality care and fostering a collaborative environment, contributing to improved patient satisfaction and clinic performance.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Health Technician Ophthalmology Department
United States Veterans Administration
Salt Lake City, UT
07.2022 - Current
- Performed comprehensive patient evaluations and recorded vital signs to assist healthcare team in providing quality care.
- Assisted in the administration of medications and monitored patient responses for safety and effectiveness.
- Engaged with multidisciplinary teams to develop and administer customized care plans aimed at enhancing veterans' well-being.
- Facilitated patient education on health management to enhance adherence to treatment regimens.
- Trained new staff on protocols and procedures, enhancing team performance and service delivery efficiency.
- Maintained accurate medical records using electronic health record (EHR) systems to ensure compliance with regulations.
- Streamlined workflow processes for patient intake, reducing wait times and improving overall patient satisfaction.
- Provided support in emergency situations, ensuring timely and effective patient care.
- Conducted preventive maintenance on medical equipment, extending its lifespan and reducing repair costs.
- Participated in ongoing professional development opportunities to stay current on industry trends and maintain expertise in Health Technician role.
- Trained new health technicians, sharing best practices for optimal job performance and patient care outcomes.
- Increased patient understanding of diagnosis and treatment options with clear, empathetic explanations.
- Improved clinic efficiency by streamlining medical record documentation processes.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Triaged patients in office or by phone to assess severity of conditions.
Ophthalmic Medical Technician
Oregon Eye Specialists
Portland, OR
06.2018 - 06.2022
- Conducted comprehensive eye exams, assisting ophthalmologists in diagnosing and treating various ocular conditions.
- Operated advanced diagnostic equipment including tonometers, autorefractors, and visual field machines.
- Educated patients on pre-operative and post-operative care, enhancing patient understanding and compliance.
- Maintained accurate patient records in electronic health systems, ensuring data integrity and confidentiality.
- Trained new staff on clinical procedures and equipment use, fostering a knowledgeable team environment.
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
- Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies.
- Participated in ongoing professional development opportunities to remain current on industry advancements related to ophthalmic technology and best practices in eye care services delivery.
- Provided hands-on training to new staff members on the proper use of ophthalmic equipment, ensuring consistent and accurate results within the practice.
- Increased patient satisfaction with compassionate care during difficult procedures such as dilation or contact lens fittings.
- Supported practice growth by fostering strong patient relationships through empathetic listening skills and personalized recommendations for eye care services.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Measured and recorded visual acuity and color vision testing.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
Education
Associate of Science - Ophthalmic Medical Technology
Portland Community College
Portland, OR05.2018
Bachelor of Science - Public Health Education
East Carolina University
Greenville, NC05.2010
Skills
- Room restocking
- Strong work ethic
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- CPR certification
- Effective communication
- Adaptability and flexibility
- Decision-making
- Self-driven and motivated
- Sterilization techniques
- Written communication
Certification
- Certified Ophthalmic Technician Training - 10/18 initial certification, current 3/2025-3/2028
- BLS training CPR/AED quarterly current
Timeline
Lead Health Technician Ophthalmology Department
United States Veterans Administration
07.2022 - Current
Ophthalmic Medical Technician
Oregon Eye Specialists
06.2018 - 06.2022
Associate of Science - Ophthalmic Medical Technology
Portland Community College
Bachelor of Science - Public Health Education
East Carolina University