Scott Ostmann

FiOptics Team Leader

CINCINNATI BELL

Cincinnati, OH

08.2010 - 03.2014

Achieved successful outcomes by effectively managing field technicians to meet company directives.
Ensured compliance with individual performance metrics through strategic oversight of workforce operations.
Resolved operational challenges through proactive problem management and efficient scheduling techniques.
Oversaw field supervision maintaining high safety standards and compliance with regulatory requirements.
Managed inventory control, optimizing resource allocation for multiple construction projects across diverse locations.
Directed project management efforts for construction initiatives, ensuring timely completion and adherence to budgets.
Served as the primary contact for all consumer and business escalations in Lebanon around-the-clock.
Coordinated early-stage upgrades of Docsis 3 plant and equipment for improved customer service capabilities.
Led cross-functional teams to enhance operational efficiency and service delivery.
Implemented process improvements to optimize workflow and reduce service downtime.
Mentored junior staff, promoting professional development and knowledge sharing.
Developed strategic initiatives to align team goals with organizational objectives.
Analyzed performance metrics to identify trends and drive continuous improvement initiatives.
Facilitated training sessions to ensure compliance with company policies and best practices.
Collaborated with senior management on project planning and execution strategies.
Spearheaded initiatives that increased customer satisfaction through enhanced communication protocols.
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Assisted in recruitment to build team of top performers.
Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Coordinated resources effectively to meet project deadlines and achieve desired results.
Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
Implemented comprehensive reporting system to track team performance and identify areas for improvement.
Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.
Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Organized professional development workshops, contributing to ongoing growth and expertise of team.
Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
Improved operational workflows, enabling team to handle increased workloads without compromising quality.
Built and maintained strong client relationships, leading to repeat business and referrals.
Conducted thorough market research to guide strategic decisions and maintain competitive advantage.
Oversaw quality control measures, maintaining high standards for all project outputs.
Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
Optimized resource allocation, ensuring projects were delivered within budget and scope.
Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Developed and executed training programs that significantly improved team skills and morale.
Streamlined internal processes, reducing project completion times and increasing overall efficiency.
Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Defined clear targets and objectives and communicated to other team members.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assisted in organizing and overseeing assignments to drive operational excellence.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Identified and communicated customer needs to supply chain capacity and quality teams.
Set aggressive targets for employees to drive company success and strengthen motivation.
Developed detailed plans based on broad guidance and direction.
Leveraged data and analytics to make informed decisions and drive business improvements.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Launched quality assurance practices for each phase of development
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Managed senior-level personnel working in marketing and sales capacities.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Analyzed performance metrics to identify areas for improvement and implement actionable solutions.
Facilitated regular team meetings to discuss progress, challenges, and strategies for success.
Mentored junior staff members, fostering professional development and enhancing team capabilities.
Managed resource allocation effectively, ensuring optimal utilization of personnel and technology.

Summary

Overview

Work History

SENIOR MANAGER FIELD OPERATIONS

UNIVERSAL IPTV/FIBER TEAM LEADER

FiOptics Team Leader

FIELD REPAIR -SPLICER

Education

Associate of Science - Management

Associates Degree - Applied Science

High School Diploma -

Skills

Timeline

SENIOR MANAGER FIELD OPERATIONS

UNIVERSAL IPTV/FIBER TEAM LEADER

FiOptics Team Leader

FIELD REPAIR -SPLICER

Associate of Science - Management

Associates Degree - Applied Science

High School Diploma -

LEADERSHIP

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