Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott James O'Toole

Culpeper,VA

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

43
43
years of professional experience

Work History

Branch Manager

The Deck and Fence Depot
Bealeton, VA
01.2025 - 05.2025
  • Identified opportunities for process improvement initiatives within the branch.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

Store Manager

Lowe's Home Improvement
Gainesville , VA
01.2002 - 11.2024
  • Supervised inventory control measures and ensured compliance with policies and procedures.
  • Managed inventory audits, financial reconciliations, and sales reporting to optimize accuracy.
  • Coordinated employee schedules to maximize performance and ensure adequate shift coverage.
  • Identified opportunities to increase sales and meet store targets effectively.
  • Delivered ongoing feedback to empower team members and enhance customer service.
  • Maintained a clean, safe, and organized store environment for customers and staff.
  • Monitored budgets while implementing loss prevention strategies to meet financial goals.
  • Resolved escalated customer complaints to restore satisfaction and foster loyalty.

Store Manager

ToysRUs
01.1999 - 01.2002
  • Coordinated promotional events or sales initiatives in collaboration with other departments.
  • Implemented visual merchandising techniques to showcase products effectively.
  • Analyzed sales data to identify trends and areas of opportunity for growth.
  • Managed daily store operations to ensure efficiency and productivity.
  • Reviewed financial statements and activity reports to measure productivity or goal achievement.

Store Manager

Hechinger Home Improvement
01.1982 - 01.1999
  • Developed strategies to maximize sales and profitability.
  • Ensured compliance with safety regulations and company policies.
  • Resolved customer complaints in a timely manner.
  • Assessed operational efficiency of the store's departments.
  • Organized promotional events to increase product awareness.
  • Created weekly work schedules for store personnel.
  • Monitored inventory levels and placed orders to restock shelves.
  • Recruited, trained and supervised new employees.
  • Established customer service standards and monitored staff compliance.
  • Conducted daily store operations, including opening and closing procedures and cash handling.

Education

Diploma -

Chantilly High School
Chantilly, Va

Skills

  • Workforce development
  • Operational budgeting
  • Sales optimization
  • Program management
  • Leadership and mentoring
  • Outstanding communication skills
  • Efficiency in coordination
  • Work organization

Timeline

Branch Manager

The Deck and Fence Depot
01.2025 - 05.2025

Store Manager

Lowe's Home Improvement
01.2002 - 11.2024

Store Manager

ToysRUs
01.1999 - 01.2002

Store Manager

Hechinger Home Improvement
01.1982 - 01.1999

Diploma -

Chantilly High School

Similar Profiles

CREATE PROFILE