Scott Pacheco
Warren,R.I
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Committed to using knowledge of all Dining Campus Venues to best position the Department in labor resources. Committed to positive employee and student engagement, forging relationships with multiple departments, and promoting and fostering a positive work environment. Dedicated to building diverse teams with an emphasis on creating a safe, respectful workplace.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Manager RISD Dining
Rhode Island School Of Design
2004.01 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Plan and execute schedules that both provide coverage to all venues as well as use our labor resources in a way that aligns with budgetary standards.
- Exceptional customer service, responsive to to student concerns
- Partner in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Supervises 70 student employees, creating the department SOP for hiring and onboarding student employees
- Participates in annual job fair for student employees as well as all training material for new students
- Train and coach new managers in the department as well as campus partners on the hiring process for student workers
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Bachelor of Fine Arts - Graphic Design
Rhode Island College
Providence, RI06.2005
Skills
- Team motivation
- Staff Training and Development
- Staff Supervision
- Staff Management
- Retail Operations
- Strategic Planning
- Staff Development
- Staff Leadership
- Coaching and Mentoring regular and student staff
- Easily and Effectively work with a Diverse Staff
Certification
NACUFS Customer Service Institute December 2016
NACUFS Employee Engagement Workshop October 2023
Safe Zone 101 February 2024
Safe Zone 201 April 2024
RISD Learns Tapping mindfulness March 2024
RISD Learns Mastering Connections March 2024
RISD Learns improving LGBTQ+ inclusivity on Campus February 2024
Timeline
Assistant Manager RISD Dining
Rhode Island School Of Design
2004.01 - Current
Bachelor of Fine Arts - Graphic Design
Rhode Island College
NACUFS Customer Service Institute December 2016
NACUFS Employee Engagement Workshop October 2023
Safe Zone 101 February 2024
Safe Zone 201 April 2024
RISD Learns Tapping mindfulness March 2024
RISD Learns Mastering Connections March 2024
RISD Learns improving LGBTQ+ inclusivity on Campus February 2024
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