Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Scott Pavio

Plymouth,CT

Summary

Accomplished business leader with a proven track record at Connecticut Restaurant Service, excelling in business development and strategic planning. Expert in fostering client relationships and skilled in regulatory compliance, significantly enhancing operational efficiency. Demonstrates exceptional human resources acumen and business management, driving substantial growth and fostering a collaborative work environment. Talented Owner with excellent marketing, customer service and facility oversight skills and more than twenty years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Owner/President

Connecticut Restaurant Service
04.2019 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Provided technical support via email and phone for clients and technicians..
  • Trained and motivated employees to perform daily business functions.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.

Field Service Manager

Connecticut Restaurant Service
01.2005 - 04.2019
  • Assessed operational needs and equipment availability to develop personnel schedules and assignments.
  • Reduced time to complete service calls and expertly retained key customers.
  • Led team of up to 5 service technicians in field activities.
  • Installed and provided technical support for equipment.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

HVAC-R Service Technician

Connecticut Restaurant Service
02.1998 - 01.2005
  • Maintained proper equipment operations by rebuilding and replacing faulty components.
  • Discussed equipment system malfunctions with customers to isolate problems and verify corrected malfunctions.
  • Increased longevity of refrigeration, cooking equipment, and ice machine systems by performing preventive maintenance.
  • Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
  • Removed old equipment from customers' locations and cleaned up areas to prepare for new installations.
  • Located and marked pipe positions and hole passages in walls and floors.
  • Filled out detailed work orders for each job completed.
  • Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
  • Calibrated equipment to achieve maximum efficiency.
  • Performed troubleshooting on refrigeration, cooking equipment, and ice machine systems to determine root cause of issues.
  • Delivered, installed and maintained various pieces of equipment such as ice machines, walk-in coolers/freezer and cooking equipment.
  • Kept accurate records of time and materials used for each job to compile into service reports.
  • Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Worked overtime, holidays and weekends to accommodate company needs.

Education

Bachelor of Arts - American History

Southern Connecticut State University
New Haven, CT
06.1998

Skills

  • Regulatory Compliance
  • Business Management
  • Labor Relations
  • Human Resources
  • Bidding processes
  • Business marketing
  • Small business operations
  • Client Service
  • Business Development
  • Business Planning
  • Relationship Building
  • Strategic Planning

Certification

  • Connecticut Heating and Cooling D2 Journeyperson's License - 2003 - 2005
  • Connecticut Heating and Cooling D1 Contractor's License - 2005 - Present
  • Connecticut Sheet Metal SM4 License - 2010 - Present
  • EPA Universal Certificate - 2003 - Present

Timeline

Owner/President

Connecticut Restaurant Service
04.2019 - Current

Field Service Manager

Connecticut Restaurant Service
01.2005 - 04.2019

HVAC-R Service Technician

Connecticut Restaurant Service
02.1998 - 01.2005

Bachelor of Arts - American History

Southern Connecticut State University

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Scott Pavio