Scott Pearlman
Queens,NY
Summary
Client services, and operations professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Extensive experience working with domestic and global clientele. Utilize independent decision-making skills and sound judgment to positively impact company success. A proven track record of developing efficient and effective solutions.
Overview
17
17
years of professional experience
Work History
Claims Representative
Accenture
12.2021 - Current
- Enhance claim processing efficiency by streamlining workflows and implementing best practices.
- Reduce turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Provide information about agencies' programs and services.
- Improve customer satisfaction by providing timely and accurate information on claim status and resolution.
- Collaborate with cross-functional teams to expedite complex claims investigations and resolutions.
- Manage approximately 30 incoming calls, emails and faxes per day from customers.
- Provide emotional support and empathy to highly distressed claimants
Expediter
WESCO Integrated Supply
01.2018 - 01.2021
- Reduced transaction costs average of 25 percent a month by streamlining expediting process between buyers and end users
- Ensured financial data integrity via multiple sales documentation platforms
- Monitor open purchase orders to ensure timely receipt by supplier and customer ship dates
- Liaised with online vendors with regard to e-commerce payment, security and daily operations.
- Streamlined supply chain processes by effectively prioritizing and expediting orders.
- Reduced order fulfillment time through close collaboration with suppliers and vendors.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues related to order status and delivery.
- Maintained accurate records of purchase orders, invoices, and shipments for efficient tracking and reporting purposes.
- Negotiated pricing with vendors for cost reduction without compromising on product quality or service reliability.
- Conducted regular supplier performance evaluations to maintain high-quality standards throughout the supply chain network.
- Participated in regular supplier meetings to review performance metrics, discuss ongoing projects, address any challenges or concerns, and foster collaborative working relationships.
- Maintained responsibility for customer issues and provided end-to-end resolution using available resources.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
Family Caregiver
Self-employed
01.2017 - 11.2020
- Managed scheduling of in-home therapists, medical services, and home health aides
- Assessed, and maintained, all home care supply needs
- Communicated progress with medical personnel
- Negotiated services with government and social agencies.
- Enhanced quality of life for patients with dementia by implementing cognitive stimulation activities tailored to individual needs.
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Facilitated open communication between family members and healthcare providers, fostering collaborative decision-making regarding patient care.
Field Representative
Charter Communications
01.2016 - 01.2017
- Worked independently to identify, promote, and match the sales of Spectrum Cable residential products and services via in home presentations.
- Tracked and maintained documentation of daily sales orders.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
- Achieved sales targets consistently through effective communication and persuasive selling techniques.
- Assisted in training new team members, resulting in increased productivity and overall team performance.
Admissions Counselor
Bridgepoint Education
01.2011 - 01.2013
- Generated a 'frequently asked questions' internal database which reduced volume and resulted in a 25% improvement in client resolution time
- Trained new employees on program databases and operating procedures
- Counseled prospective students on the admissions process & degree options.
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Streamlined application review process, resulting in faster decision-making and improved communication with applicants.
- Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
Office Manager
Incremental Advantage
11.2006 - 08.2009
- Facilitated conference operation with regard to scheduling, attendee lodging, and site setup
- Prepared press releases for upcoming events & research materials
- Developed and implemented operating methods and procedures designed to eliminate operating problems and improve product quality
- Managed production team comprised of designers, interviewers, transcribers, and printers to develop salable product
- Prepared press releases describing upcoming events and latest research materials, which publicized company and increased exposure.
- Reduced production timeline by 30% by creating and implementing standard operating procedures. Saving company an average of $1000.00 a month
Education
Bachelor of Arts - Communications And Media Studies
State University of New York At Oswego
Oswego, NYSkills
- Problem Solving
- Internet Research
- Process Improvement
- Business Writing
- Product Training
- Interpersonal Communication
- Analytical Thinking
- Customer Service
- Teamwork and Collaboration
- Office Administration
- Event Coordination
- Project Coordination
- Supply Chain Management
- Presentation Skills
Websites
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Timeline
Claims Representative
Accenture
12.2021 - Current
Expediter
WESCO Integrated Supply
01.2018 - 01.2021
Family Caregiver
Self-employed
01.2017 - 11.2020
Field Representative
Charter Communications
01.2016 - 01.2017
Admissions Counselor
Bridgepoint Education
01.2011 - 01.2013
Office Manager
Incremental Advantage
11.2006 - 08.2009
Bachelor of Arts - Communications And Media Studies
State University of New York At Oswego
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