Scott Pedone
Troy,OH
Summary
Accomplished leader with a proven track record at Hunter Ford of Marion, enhancing operational efficiency and driving profitability through strategic planning and team development. Skilled in operations management and staff training, I excel in fostering relationships and achieving high client satisfaction, ensuring long-term organizational growth with a focus on results. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
28
28
years of professional experience
Work History
General Manager
Hunter Ford of Marion
05.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Quality Service Coach
BRP
07.2021 - 04.2023
- Performed operational diagnostic on powersports dealerships identifying opportunities to increase profitability and productivity.
- Trained powersports dealerships service and parts staff on new implemented processes
- Tracked departments growth and continued to identify areas of opportunity to increase growth
Fixed Operations Director
Martin Management Group
09.2019 - 06.2021
- Analyzed operational data to identify areas of improvement, implementing targeted action plans for continuous growth.
- Checked employee and resource utilization for each department.
- Cultivated strong internal, customer, and manufacturer relationships.
- Teamed up with sales and parts specialists in project planning and deliveries to achieve on-time and within budget completion.
- Oversaw muli-roof operations at 3 locations
- Enhanced employee productivity by conducting regular evaluations, providing constructive feedback, and arranging relevant training programs.
- Directed fixed operations of 90 member group, driving services excellence, implementation of new programs and attainment of sales objectives in alignment with market trends.
Fixed Operations Director Platform
Napleton Automotive Group
11.2012 - 06.2019
- Established strong relationships with manufacturers and vendors to negotiate favorable pricing on parts and services.
- Negotiated vendors contracts and delivery schedules.
- Collaborated with sales department to coordinate vehicle deliveries, trade-ins, and reconditioning efforts for maximum efficiency.
- Resolved escalated customer complaints promptly and professionally, maintaining a high level of client satisfaction.
- Boosted customer satisfaction by implementing efficient service processes and streamlining communication between departments.
- Introduced new technology solutions into daily workflows, enhancing overall operational effectiveness.
- Implemented inventory control systems to maintain adequate stock levels while reducing carrying costs.
- Developed comprehensive budgets and financial forecasts for fixed operations, ensuring fiscal responsibility and profitability.
Service Advisor/Manager
Fred Martin Superstore
12.2006 - 03.2012
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
US Army Special Operations Operator
United States Army
11.1996 - 11.2006
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Airfield seizures
- Training local foreign entities on combat, weapons, tactics, security measures
- Special operations
Education
Bachelor of Science - Business Administration And Management
Kent State University
Kent, OH05.2008
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Training and coaching
- Team Leadership
- Staff Management
- Training and Development
Timeline
General Manager
Hunter Ford of Marion
05.2023 - Current
Quality Service Coach
BRP
07.2021 - 04.2023
Fixed Operations Director
Martin Management Group
09.2019 - 06.2021
Fixed Operations Director Platform
Napleton Automotive Group
11.2012 - 06.2019
Service Advisor/Manager
Fred Martin Superstore
12.2006 - 03.2012
US Army Special Operations Operator
United States Army
11.1996 - 11.2006
Bachelor of Science - Business Administration And Management
Kent State University
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