Scott Perez
Glenwood Springs,CO
Summary
Versatile and results-driven professional with extensive experience in operational management and customer service. Excelled in enhancing employee performance and ensuring safety protocols, demonstrating strong leadership and problem-solving skills. Proficient in DOT requirements and employee performance reviews, achieving significant improvements in efficiency and safety.
Overview
11
11
years of professional experience
Work History
Professional Bus Operator
RFTA
01.2024 - Current
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Improved on-time performance by effectively navigating traffic conditions and adjusting routes as necessary.
- Collaborated with fellow operators to optimize schedules and reduce gaps in service coverage.
Professional Bus Operator/Dispatcher
Vail Resorts
05.2022 - 12.2023
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Followed all relevant traffic laws and safety regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Monitored vehicle locations to coordinate timely arrivals.
Executive Housekeeping Manager
Hyatt
12.2020 - 05.2022
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Adhered to safety protocols by enforcing proper equipment usage.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
- Hired exceptional candidates and led staff to maximize productivity and eliminate process lags.
- Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Improved employee retention rates by creating a positive work culture, offering competitive benefits packages, and conducting regular performance reviews.
- Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
- Built strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Established and enforced safety protocols and guidelines for staff.
- Maintained required records of work hours, budgets and payrolls.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Area Manager
Xanterra Parks & Resorts
09.2019 - 11.2020
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports and other business documentation.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Improved process efficiency through effective inventory control in alignment with client standards.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Adhered to safety protocols by enforcing proper equipment usage.
- Evaluated employee performance and developed improvement plans.
- Created and implemented training programs to enhance employee performance.
Property Manager
Enota Mountain Retreat
07.2014 - 08.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
Education
Bachelor of Science - Financial Management
Montana State University
Bozeman, MT05.2028
Skills
- Performance Evaluation Management
- Effective Equipment Operation
- Regular Progress Updates
- Workforce Scheduling
- Implementing Safety Protocols
- Regulatory Standards Adherence
- POS System Management
- Driving Proficiency
- DOT Compliance Knowledge
- Certified CDL Operator
Languages
Spanish
Native or Bilingual
Timeline
Professional Bus Operator
RFTA
01.2024 - Current
Professional Bus Operator/Dispatcher
Vail Resorts
05.2022 - 12.2023
Executive Housekeeping Manager
Hyatt
12.2020 - 05.2022
Area Manager
Xanterra Parks & Resorts
09.2019 - 11.2020
Property Manager
Enota Mountain Retreat
07.2014 - 08.2019
Bachelor of Science - Financial Management
Montana State University
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