Summary
Overview
Work History
Education
Skills
Mainobjectives
Knowledgeskillsexpertiseobligations
Pastcareers
Affiliations
References
Timeline
Generic

Scott Personette

Missouri City,TX

Summary

I'm an experienced regional director with a proven track record of leadership and strategic management. Skilled in overseeing operations, driving growth initiatives, and fostering strong relationships with stakeholders. I'm results-oriented, innovative, and adept at guiding teams to achieve organizational objectives within diverse geographic areas. Confident professional proudly touting exemplary abilities. I'm a successful leader with many years in business. I'm known for excellent employee motivation and exemplary communication skills. I take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. I have broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. I'm recognized for exemplary customer service and team collaboration. I'm looking to work for a company that allows me to utilize my skills and has plenty of room for advancement.

Overview

14
14
years of professional experience

Work History

Regional Director

The Property Doctor Inc
Houston, TX
07.2020 - Current
  • Created programs to incentivize employees throughout the region, resulting in improved morale and productivity.
  • Led regular training sessions on new products and services for regional staff members.
  • Maintained relationships with key stakeholders, including customers, suppliers, government officials, and industry associations, promoting goodwill towards the organization.
  • Conducted market analysis to identify growth opportunities and competitive threats.
  • Implemented policies that ensured compliance with local labor laws while protecting company interests.
  • Recruited top talent from local colleges and universities to fill vacant positions throughout the region.
  • Identified opportunities for process improvements within the region's operations and led implementation efforts accordingly.
  • Ensured safety standards were met at all locations through regular inspections of facilities and equipment.
  • Established effective communication channels between regional offices, district managers, and corporate headquarters.
  • Analyzed customer feedback data and developed action plans to improve customer service levels.
  • Developed budgeting processes for the region that were within corporate guidelines while still meeting business needs.
  • Collaborated with marketing department to develop promotional campaigns tailored to the local markets served by each store in the region.
  • Developed and implemented regional strategies to increase market share and profitability.
  • Resolved escalated customer complaints in a timely manner while maintaining high satisfaction ratings across all stores.
  • Conducted monthly performance reviews with district managers, setting measurable objectives for each store.
  • Coordinated activities with other departments, such as Human Resources, IT, and Logistics, ensuring alignment between regional operations and company-wide initiatives.
  • Delivered speeches and attended industry conferences to promote company image and engage with buyers.
  • Collaborated with team members in developing best practices to support company objectives.
  • Gave exciting and highly descriptive presentations to customers to impart information on company's products and services.
  • Participated in round table discussions to brainstorm business strategies.
  • Planned, executed, and achieved financial objectives through expense control, loss prevention, and store contributions.
  • Cultivated development of high-performing teams by implementing inclusive work culture focused on individual and team development.
  • Worked within company expense budgets and to ensure compliance with company procedures.
  • Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Revitalized business plans and realigned company objectives to increase overall profits.
  • Organized and oversaw capital improvement projects to maintain business viability.
  • Identified and brought on board new employees who added value and talent to department.
  • Maximized selling effectiveness through coaching, recognition and providing effective feedback.
  • Managed P&L for the region, implementing strategies to maximize revenue and control costs.
  • Developed and executed marketing campaigns tailored to regional preferences and opportunities.
  • Directed operations across multiple locations, ensuring alignment with corporate goals and standards.
  • Managed crisis situations, ensuring minimal disruption to operations and maintaining brand integrity.
  • Monitored compliance with all legal and regulatory requirements within the region.
  • Fostered relationships with key clients and stakeholders to ensure satisfaction and retention.
  • Implemented strategic planning initiatives to enhance regional market penetration and profitability.
  • Oversaw regional budget, forecasting, and financial reporting activities.
  • Negotiated contracts and agreements with vendors, partners, and other external entities.
  • Analyzed customer feedback to inform service improvements and innovation strategies.
  • Oversaw regional sales efforts, setting targets and strategies to exceed sales objectives.
  • Led community engagement and corporate social responsibility initiatives within the region.
  • Implemented technology solutions to improve operational efficiency and data analysis capabilities.
  • Coordinated with product development teams to ensure regional market needs were met.
  • Attended events across country and internationally as company's representative.
  • Led a team of managers, providing coaching and development to achieve exemplary performance metrics.
  • Analyzed team performance on weekly basis through review of in-depth reports.
  • Facilitated communication between regional offices and corporate headquarters.
  • Established performance metrics and accountability standards for regional staff.
  • Coordinated with HR to recruit, hire, and retain top talent within the region.
  • Implemented operational efficiencies, improving service delivery and customer satisfaction.
  • Formed and sustained strategic relationships with clients.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Regional Director

A TO Z MECHANICAL USA
West Palm Beach, FL
01.2017 - 05.2020
  • Created programs to incentivize employees throughout the region, resulting in improved morale and productivity.
  • Led regular training sessions on new products and services for regional staff members.
  • Maintained relationships with key stakeholders, including customers, suppliers, government officials, and industry associations, promoting goodwill towards the organization.
  • Conducted market analysis to identify growth opportunities and competitive threats.
  • Implemented policies that ensured compliance with local labor laws while protecting company interests.
  • Recruited top talent from local colleges and universities to fill vacant positions throughout the region.
  • Identified opportunities for process improvements within the region's operations and led implementation efforts accordingly.
  • Ensured safety standards were met at all locations through regular inspections of facilities and equipment.
  • Established effective communication channels between regional offices, district managers, and corporate headquarters.
  • Analyzed customer feedback data and developed action plans to improve customer service levels.
  • Developed budgeting processes for the region that were within corporate guidelines while still meeting business needs.
  • Collaborated with marketing department to develop promotional campaigns tailored to the local markets served by each store in the region.
  • Developed and implemented regional strategies to increase market share and profitability.
  • Resolved escalated customer complaints in a timely manner while maintaining high satisfaction ratings across all stores.
  • Conducted monthly performance reviews with district managers, setting measurable objectives for each store.
  • Coordinated activities with other departments, such as Human Resources, IT, and Logistics, ensuring alignment between regional operations and company-wide initiatives.
  • Delivered speeches and attended industry conferences to promote company image and engage with buyers.
  • Collaborated with team members in developing best practices to support company objectives.
  • Gave exciting and highly descriptive presentations to customers to impart information on company's products and services.
  • Participated in round table discussions to brainstorm business strategies.
  • Planned, executed, and achieved financial objectives through expense control, loss prevention, and store contributions.
  • Cultivated development of high-performing teams by implementing inclusive work culture focused on individual and team development.
  • Worked within company expense budgets and to ensure compliance with company procedures.
  • Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Revitalized business plans and realigned company objectives to increase overall profits.
  • Organized and oversaw capital improvement projects to maintain business viability.
  • Identified and brought on board new employees who added value and talent to department.
  • Maximized selling effectiveness through coaching, recognition and providing effective feedback.
  • Managed P&L for the region, implementing strategies to maximize revenue and control costs.
  • Developed and executed marketing campaigns tailored to regional preferences and opportunities.
  • Directed operations across multiple locations, ensuring alignment with corporate goals and standards.
  • Managed crisis situations, ensuring minimal disruption to operations and maintaining brand integrity.
  • Monitored compliance with all legal and regulatory requirements within the region.
  • Fostered relationships with key clients and stakeholders to ensure satisfaction and retention.
  • Implemented strategic planning initiatives to enhance regional market penetration and profitability.
  • Oversaw regional budget, forecasting, and financial reporting activities.
  • Negotiated contracts and agreements with vendors, partners, and other external entities.
  • Analyzed customer feedback to inform service improvements and innovation strategies.
  • Oversaw regional sales efforts, setting targets and strategies to exceed sales objectives.
  • Led community engagement and corporate social responsibility initiatives within the region.
  • Implemented technology solutions to improve operational efficiency and data analysis capabilities.
  • Coordinated with product development teams to ensure regional market needs were met.
  • Attended events across country and internationally as company's representative.
  • Led a team of managers, providing coaching and development to achieve exemplary performance metrics.
  • Analyzed team performance on weekly basis through review of in-depth reports.
  • Facilitated communication between regional offices and corporate headquarters.
  • Established performance metrics and accountability standards for regional staff.
  • Coordinated with HR to recruit, hire, and retain top talent within the region.
  • Implemented operational efficiencies, improving service delivery and customer satisfaction.
  • Formed and sustained strategic relationships with clients.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Branch Manager

SAP SERVICES LLC
Houston, TX
09.2010 - 11.2016
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Conducted regular performance reviews for all employees in the branch.
  • Assisted other branches when needed during peak periods or special projects.
  • Managed staff scheduling, hiring and training processes.
  • Monitored financial performance of the branch on a monthly basis.
  • Provided feedback on employee performance evaluations conducted by supervisors.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Participated in community events to promote brand awareness.
  • Organized professional development programs for employees at all levels of the organization.
  • Identified opportunities for process improvement initiatives within the branch.
  • Resolved escalated customer complaints in a timely manner.
  • Performed regular audits of financial records in order to ensure accuracy.
  • Created reports summarizing operational performance metrics for senior management review.
  • Coordinated promotional campaigns for new products or services in order to boost sales revenue.
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Ensured compliance with established policies, procedures and regulations governing banking operations.
  • Implemented internal control procedures to minimize risk exposure and maximize profitability.
  • Analyzed data to identify trends related to products, services, customers and markets served by the branch.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Supported outside sales force in servicing and obtaining new business.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Designed sales and service strategies to improve revenue and retention.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Planned work schedules to maintain adequate staffing levels.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Grew business banking relationships through proactive outreach.
  • Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Developed invoicing systems and internal controls to boost billing efficiencies.
  • Invested funds and recommended appropriate dividend issuances based on historical dividend patterns and expected cash flows.
  • Created financial management mechanisms to minimize financial risk to business.
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Analyzed actual financial results to budget, preparing variance reporting to functional groups.
  • Coordinated preparation of external audit materials and external financial reporting.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Analyzed competitors and market trends to facilitate business growth.
  • Recommended new financial and accounting software packages. replacing various non-integrated offerings.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.

Education

BBA - Business

South Florida Community College
Sebring, FL
06-2007

High school diploma -

Avon Park High School
05.2004

Skills

  • Leadership
  • Team Management
  • Strategic Planning
  • Business Strategy
  • Policy Implementation
  • Logistics Management
  • Meeting Scheduling
  • Goal Setting
  • Operations Management
  • Product Development
  • Product Management
  • Marketing
  • Monetization
  • Analytics
  • Visionary
  • Innovation
  • Inquisitiveness
  • Quality Assurance
  • Empathy
  • Accountability
  • Mentoring
  • Leadership Development
  • Relationship Building
  • Project Management
  • Excel
  • Word
  • Microsoft
  • Salesforce

Mainobjectives

To become a world class C Suite executive and lead a team and company to be the fastest growing company in America with 1000% growth in profit and physical business growth, and leave some big footprints in any industry using my leadership methods and skills to create new wealth for the owners and myself. I will work and use my "think outside the box business strategies", to take over the market and be a force to be reckoned with.

Knowledgeskillsexpertiseobligations

  • I've led as the CEO of an organization that scaled from 1 employee to 90 employees within 6 years with an ROI of 35% at a $9,000,000.00 annual net gross
  • I've successfully built and created processes for every position including positions of the future as the company grew
  • I've successfully Managed and overseen multiple job locations and multiple staff members including supervisor positions
  • I've successfully built a team for all desired positions for the organization including, but not limited to a successful sales and marketing team by conducting multiple job interviews in search of finding the best persons for the job
  • I've successfully created and implemented new business strategies, policies and procedures that "didn't complicate, sour and frustrate the entire business and its current systems that we kept in play, by strategically introducing everything in a planned order."
  • I've managed schedules and logistics for multiple locations and successfully built entire systems that changed the way the organization operated for the good
  • I've successfully created structured company meeting schedules and implemented per position the dates and times of the meeting or meetings for each position and departments
  • I've successfully made a vision and set goals to achieve the vision by strategically creating the necessary steps to reach the organizations ultimate goal and or goals
  • I have a proven track record in operating a multi-million-dollar organization and successfully handling everyday operations to reassure that operations are run swiftly and smoothly by the entire team
  • I have skills in structuring an organization, developing product strategies, refining a products vision, influencing product design, directing user research for tech products, managing product development, leading product growth, marketing, monetization, and tracking product analytics and metrics as the new product is at work
  • I'm an Innovator, I think ahead, I'm able to take feedback from the team
  • I have great Visionary skills and can focus on additional business opportunities for expansion while focusing on my daily task
  • I'm Inquisitive about the unique products, services, and offerings of my organization
  • Having a safe work environment is a top priority for all departments and for customers
  • I am Committed to the quality of my organizations products, and making sure that all departments are committed to this same quality and standards
  • I'm a natural empathizer and team player with a consultative approach
  • I'll be able to hold people accountable
  • I am a natural mentor and leader, I'm able to identify and develop future leaders
  • I'll enhance and build a culture where people can learn and grow
  • I fully understand the value of care for the community
  • I have the ability to cultivate and maintain relationships with customers and vendors

Pastcareers

  • A TO Z MECHANICAL, approx. 8 months, certified licensed tech, Houston, Texas, For approx. 8 months I was a certified licensed tech for A TO Z as plumber and ac/heating specialist for most of 2007. Within that timeframe I became a field supervisor and then 3 months later I was promoted to the GM position overseeing all operations for Houston, Texas over the next 3 years. A to Z was a nationwide company spanning its wings as far east as Florida to as far west as Las Angeles. During my time as a leader and decision maker within the organization, I was able to scale this organization in Houston from a 2-truck operation to a 10-truck operation with an office staff of 3 employees (scheduling, a. Our main trades were plumbing, heating and air., I decided to become an Entrepeneur and I decided to start a business from the ground up.
  • SAP SERVICES LLC, approx. 12 years, CEO/Owner, Houston, Texas, For approx. 12 years I led SAP to become one of the fastest growing companies in the Houston area, with 300% growth annually. Within 5 years I took this company from a garage the first year to a 10,000 sq. Ft. Facility with 22 company vans, 18 office staff members, 32 subcontractors for different trades running at a 35% gross net. In 2017 during Harvey, I successfully created a marketing plan and strategy that gave us over $8,000,000 in work to residential and commercial properties. SAP had 3 offices in which two were located in Houston and one located in Austin. Our main trades were Plumbing, AC and Heating along with other home improvement services such as remodels and new construction., I sold the company and took a break from working

Affiliations

  • Master carpenter
  • Private pilots license
  • Ride motorcycles
  • Family time

References

References available upon request.

Timeline

Regional Director

The Property Doctor Inc
07.2020 - Current

Regional Director

A TO Z MECHANICAL USA
01.2017 - 05.2020

Branch Manager

SAP SERVICES LLC
09.2010 - 11.2016

BBA - Business

South Florida Community College

High school diploma -

Avon Park High School
Scott Personette