Scott Petersen
Medford,OR
Summary
Highly skilled and enthusiastic professional with more than 12 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Group Facility Administrator
DaVita
10.2023 - Current
- Enhanced facility efficiency by streamlining processes and implementing cost-saving measures.
- Managed multiple facilities for optimal performance, ensuring regulatory compliance and safety standards were met.
- Implemented data-driven decisions to improve group facility operations and reduce overhead costs.
- Developed cross-functional teams to foster collaboration and drive operational improvements across all facilities.
- Oversaw capital improvement projects for facility upgrades, resulting in increased productivity and reduced maintenance costs.
- Established performance metrics to evaluate the effectiveness of group facility operations and identify areas for improvement.
- Negotiated contracts with vendors and suppliers, securing competitive pricing while maintaining quality standards.
- Implemented preventive maintenance programs, reducing equipment downtime and extending asset lifespans.
- Developed comprehensive emergency response plans, ensuring the safety of staff members and minimizing potential damage to facilities during incidents.
- Conducted regular facility audits to ensure adherence to environmental regulations and maintain a safe working environment for staff members.
- Led team training initiatives on industry best practices, bolstering employee skill sets and improving overall facility performance.
- Coordinated resource allocation among group facilities to optimize utilization rates while minimizing waste.
- Spearheaded sustainability initiatives within the organization, reducing energy consumption and lowering environmental impact across group facilities.
Patient Care Technician
DaVita
06.2007 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
Facility Administrator
DaVita
09.2013 - 10.2023
- Streamlined facility operations by implementing efficient policies and procedures.
- Enhanced staff productivity through effective communication and training programs.
- Ensured seamless facility maintenance by coordinating with vendors and service providers.
- Minimized operational costs by efficiently managing budgets and reducing expenses.
- Optimized resource allocation with strategic scheduling of staff, equipment, and resources.
- Managed personnel matters, including hiring, onboarding, evaluations, and promotions.
- Maintained a safe working environment through regular safety inspections and adherence to compliance standards.
- Improved customer satisfaction by addressing concerns promptly and professionally.
Assistant Facility Administrator
DaVita
05.2012 - 09.2013
- Enhanced facility efficiency by streamlining administrative processes and implementing new organizational systems.
- Reduced operational costs with thorough budget analysis and identifying areas for improvement.
- Improved staff productivity by developing effective training programs and providing ongoing support.
- Ensured compliance with industry regulations, maintaining up-to-date knowledge on relevant legislation and guidelines.
- Coordinated maintenance schedules to minimize downtime and maintain optimal facility performance.
- Managed vendor relationships, negotiating contracts for cost savings and improved service quality.
- Spearheaded facility safety initiatives, conducting regular inspections and addressing potential hazards promptly.
- Increased employee satisfaction by addressing concerns, fostering a positive work environment, and promoting professional development opportunities.
- Oversaw daily operations, delegating tasks to appropriate team members to ensure smooth workflows.
- Implemented inventory management systems to optimize resource allocation and reduce waste.
- Streamlined communication channels within the organization, improving collaboration among departments.
Patient Care Technician
DaVita
01.2003 - 06.2007
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Reduced stress for patients and families through effective communication and empathetic support.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Education
No Degree - Health Administration
Rogue Community College
Grants Pass, ORSkills
- Human Resources
- Emergency Preparedness
- Facility Maintenance
- Time Management
- Strategic Planning
- Organizational Skills
- Team Leadership
- Quality Assurance
- Performance Evaluation
- Customer Service
- Decision Making
- Training and Development
Certification
CCHT
Timeline
Group Facility Administrator
DaVita
10.2023 - Current
Facility Administrator
DaVita
09.2013 - 10.2023
Assistant Facility Administrator
DaVita
05.2012 - 09.2013
Patient Care Technician
DaVita
06.2007 - Current
Patient Care Technician
DaVita
01.2003 - 06.2007
No Degree - Health Administration
Rogue Community College
CCHT
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