Scott Piagnarelli
Geneva,IL
Summary
Seasoned supervisor with extensive worker scheduling and task management expertise. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals.
Overview
12
12
years of professional experience
Work History
Customer Service Supervisor
RXO
01.2021 - Current
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
General Manager
Guess Family Barbecue
01.2020 - 01.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Route Supervisor
Advanced Disposal
01.2015 - 01.2020
- Worked closely with personnel, customers and city officials to resolve problems.
- Motivated and mentored workers to exceptional performance through implementation of new strategies.
- Maintained safe work environment and confirmed current compliance with OSHA and other industry regulations.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
Route Supervisor
Waste Managment
01.2011 - 01.2015
- Worked closely with personnel, customers and contractors to resolve problems.
- Motivated and mentored workers to exceptional performance through implementation of new strategies.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Associate of General Studies - General Studies
College of DuPage
Glen Ellyn, ILSkills
- Workflow Schedules
- Account Management
- Investigation Support
- Interdepartmental Collaboration
- Training Programs
- Customer Relationship Management
- Performance Management
- Motivational Leadership
Timeline
Customer Service Supervisor
RXO
01.2021 - Current
General Manager
Guess Family Barbecue
01.2020 - 01.2021
Route Supervisor
Advanced Disposal
01.2015 - 01.2020
Route Supervisor
Waste Managment
01.2011 - 01.2015
Associate of General Studies - General Studies
College of DuPage
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