Scott Pilkington

• Support for driver and customer operations while the corporate office is closed.
• Point of contact for driver mechanical issues, breakdowns, and all operational matters.
• Ensures that all dispatches and notes are updated.

Primary Duties:

• Assists management with the supervision of drivers and staff of the Transportation Department.
• Monitors driver and delivery operations to achieve company goal metrics.
• Coach drivers how to complete key tasks and maintain compliance with standards.
• Administers annual driver performance reviews.
• Responsible for weekly scheduling of driver routes.

Secondary Duties:

• Load mapping and invoicing of outbound routes.
• Generate weekly reports highlighting driver performance to KPI goals.

Notable Achievements:

• Implemented a reporting form tracking delivery times to our top customer.

Primary Duties:

• Process unsold and returned merchandise for disposition to alternate Nordstrom retail outlets or direct returns to vendor
• Sort, scan, and package merchandise from inventory and customer returns.
• Prepare processed packages for outbound shipment via UPS WorldShip software program

Primary Duties:

• Performed the day-to-day logistic operations of assigned geographic territory covering seven states
• Daily coordination of outbound and inbound shipments with company's Dallas, TX distribution warehouse
• Managed fleet consisting of three local and seven regional drivers as well as a variable amount of additional fleet drivers that would final in assigned territory
• Worked with customers and suppliers to ensure proper scheduling and execution of deliveries and pickups
• Assisted customer service and sales on logistical issues determining root cause and solutions
• Processed OS&D and RMAs on freight orders

Secondary Duties:

• Provided secondary coverage of daily LTL freight shipments from all J.M. Swank and 3PL locations

Notable Achievements:

• Selected to represent department on company's HACCP team
• Assisted QA team in the creation of policies and procedures that resulted in the company achieving a BRC certification

Primary Duties:

• Oversaw organization's Grains, Flours, Oils, and Fats categories totaling over 500 SKUs
• Negotiated with approved suppliers on requested item quotes and contracts
• Processed new SKU item requests as directed from sales,  source new suppliers or recommended alternatives from existing approved vendors
• Provided market updates in bi-weekly marketing meetings with sales and customer service departments
• Resolved with suppliers on disposition alternatives involving product damage, incorrect shipments, and product expiration
• Reconciled invoice discrepancies with suppliers and accounting department   

Primary Duties:

• Managed the day-to-day logistics operations covering five Midwestern states
• Coordinated the daily outbound shipments servicing area customers from a contracted 3PL warehouse located in Kansas City, MO while managing one local-based delivery driver 
• Interacted with suppliers and customers for scheduling of pickup and delivery arrangements
• Data entry processing of all orders and POs as needed
• Processed OS&D and RMAs on freight orders