Scott Plemel
San Jose,CA
Summary
Experienced Security Manager with over 10 years of leadership in security operations, policy development, and risk management. Proven expertise in designing and implementing comprehensive security operations policies and strategies that align with organizational goals and industry best practices. Skilled in managing senior Physical Security Operations Managers and Security Specialists, fostering high-performing teams that drive safety and compliance. Adept at overseeing the performance and efficiency of physical security control rooms across Silicon Valley and regional sites, ensuring real-time responsiveness and operational integrity. Strong background in threat assessment, emergency response coordination, and optimizing security infrastructure. Known for building strong client relationships, enhancing staff readiness through targeted training, and driving continuous improvement in safety and service delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Officer/Logistic Officer/Shift Supervisor
Inter-con Security
04.2024 - Current
- Maintained accurate tracking and logging of security-related equipment including mobile phones, radios, and other essential devices through detailed spreadsheet documentation.
- Ensured all equipment was organized, functional, and readily available, maintaining inventory control and overseeing regular audits.
- Managed and facilitated officer breaks, lunches, and coverage during special assignments or high-traffic periods to ensure consistent security presence.
- Led response efforts during critical incidents such as medical emergencies, natural disasters, and elevated security threats, ensuring safety protocols were followed and escalations were managed appropriately.
- Executed crowd control measures during events and peak activity periods, maintaining order and minimizing disruptions.
- Enforced access control protocols, ensuring all client employees and extended workforce members used proper badge access in accordance with physical security and resilience policies.
- Welcomed and verified visitors at entry points, ensuring all credentials were validated per client security protocols, and provided a professional and courteous experience.
Training Specialist
G4S Global Solutions
03.2021 - 07.2023
- Facilitated orientation sessions to evaluate new hires' skill levels, identifying individual strengths and areas for improvement to tailor training approaches effectively.
- Developed and prepared instructional video content to support online and remote learning, ensuring accessibility and consistency across training platforms.
- Monitored and maintained detailed records of student and instructor performance, including attendance, assessment scores, and comparative metrics within the training database.
- Trained and mentored over 20 new personnel weekly across various operational roles, promoting knowledge retention, job readiness, and compliance with company standards.
- Conducted on-site training sessions at client locations, delivering hands-on instruction and ensuring alignment with client-specific procedures and expectations.
Security Supervisor
Securitas Security Services
10.2018 - 10.2020
- Supervised security personnel across multiple sites, ensuring compliance with post orders, patrols, and reporting standards.
- Maintained strong client relationships through regular meetings, addressing concerns and ensuring service quality.
- Certified trainer for company and hospital staff on workplace policies, procedures, and COVID-19 PPE protocols.
- Oversaw access control for employees, contractors, vendors, and visitors to ensure secure entry.
- Provided staffing support by filling coverage gaps and managing officer deployment as needed.
- Trained new officers in role-specific duties and expectations.
- Managed scheduling, handled last-minute call-offs, and approved payroll submissions.
Security Supervisor
Landmark Event Staffing
05.2013 - 11.2018
- Provided security and quality customer service at a mobile home park, assisting residents and ensuring a safe living environment.
- Collaborated with law enforcement and EMTs during large-scale events, including Monster Jam, Motocross, NFL and college football games, and private functions, to maintain public safety.
- Controlled access to restricted areas, verifying credentials and delivering professional customer service to authorized personnel.
- Escorted and monitored contractors in workspaces, preventing unauthorized access and enforcing tailgating protocols.
- Coordinated with the Security Operations Center to support real-time incident response and maintain site security.
Sales Manager
A Plus Heating & Air Conditioning
03.2015 - 12.2017
- Supervised a team of Sales Generators in the setup and strategic arrangement of branded display areas within contracted Costco locations, maximizing visibility and customer engagement.
- Trained and mentored new Lead Generators on effective sales techniques, product presentation strategies, and customer interaction standards to ensure consistent brand representation.
- Leveraged in-depth knowledge of HVAC systems to make tailored product recommendations based on individual customer needs, enhancing the likelihood of successful conversions.
- Managed team schedules, approved timekeeping records, and ensured adequate staffing coverage to meet sales objectives and operational requirements.
Education
High School -
Santa Teresa
San Jose, CA05-2013
undefined
Evergreen Valley College
04.2025
Skills
- Training & Development
- Client Relations
- Risk Assessment
- MS Office proficient
- Crisis management
- Document Preparation
- CPR and First Aid
- 10 years of Customer Service
- Conflict Resolution
- Scheduling
- Flexible and adaptable
- Crowd management
- Access Control Oversight
- Incident Management
Certification
CCOC - HVAC 2009-2013
Timeline
Security Officer/Logistic Officer/Shift Supervisor
Inter-con Security
04.2024 - Current
Training Specialist
G4S Global Solutions
03.2021 - 07.2023
Security Supervisor
Securitas Security Services
10.2018 - 10.2020
Sales Manager
A Plus Heating & Air Conditioning
03.2015 - 12.2017
Security Supervisor
Landmark Event Staffing
05.2013 - 11.2018
undefined
Evergreen Valley College
High School -
Santa Teresa
Similar Profiles
Christopher WardChristopher Ward
Security Specialist at Inter-Con Security Formally (Andrews Inter.)Security Specialist at Inter-Con Security Formally (Andrews Inter.)
Christian HarrisChristian Harris
AIRPORT SECURITY AGENT at Inter-Con Security/Allied Universal SecurityAIRPORT SECURITY AGENT at Inter-Con Security/Allied Universal Security
Myra MarquezMyra Marquez
Security Professional at Inter-Con Security Systems Inc.Security Professional at Inter-Con Security Systems Inc.
Martha Chavez FloresMartha Chavez Flores
Tester 1 at JabilTester 1 at Jabil
Jessica HarrisJessica Harris
Continuous Improvement Coach/Equity TOSA at Rolling Hills Middle School, CUSDContinuous Improvement Coach/Equity TOSA at Rolling Hills Middle School, CUSD