Spending time with my family Watching basketball, playing golf
Scott Pless
Rock Hill,SC
Summary
Dynamic Assistant Manager with a proven track record at Classic Collision Center, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and staff training, while managing inventory to reduce costs. Recognized for fostering a positive work environment and generating repeat business through exceptional service.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Classic Collision Center
08.2021 - 05.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Assistant Store Manager
Advanced Auto Parts
06.2021 - 08.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Service Writer/Shop Manager
Burns Chevrolet
02.2020 - 03.2021
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Service Writer
Service King Collision
09.2017 - 02.2020
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into [Software] database to track job status.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Presented different repair options to customers to help each person make appropriate choices.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
Service Writer
Caliber Collision
12.2016 - 10.2017
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Coordinated vehicle pick-up or delivery arrangements for customers when necessary, ensuring seamless transition from start to finish of service experience.
- Collaborated with team members to optimize workflow, contributing to a more efficient service department.
- Provided excellent customer service, consistently receiving positive feedback from clients on surveys and online reviews.
- Ensured high-quality workmanship by communicating effectively with technicians regarding repairs and maintenance needs.
Automotive Service Writer
Town & Country Toyota
08.2015 - 12.2016
- Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
- Utilized dealership software systems proficiently for scheduling, billing, documentation and reporting purposes.
- Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
- Used [Software] computer system to enter customer information, create service records, order parts and develop cost estimations.
Service Writer
Abra Auto Body
07.2008 - 05.2015
- Participated in ongoing training programs to stay current on industry trends, improving knowledge of new vehicles and technology advancements.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Collision Center Management - Shop Management
NCM Institute
Kansas City, MO04-2020
Automotive Collision Technology - Collision Repair
Wyoming Technical Institute
Laramie, WY06-1989
Automotive And Diesel Technology - Automotive Mechanical
Lincoln Technical Institute
Oak Lawn, IL06-1988
High School Diploma -
Oswego Senior High School
Oswego, IL06-1986
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Task delegation
- Workload management
Certification
- CM - Certified Manager Certification
Accomplishments
Handled the State Farm account at two different shops and reached number one in my market. Helped build the Allstate account into tier one.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Important To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leave401k matchInterests
Timeline
Assistant Manager
Classic Collision Center
08.2021 - 05.2025
Assistant Store Manager
Advanced Auto Parts
06.2021 - 08.2021
Service Writer/Shop Manager
Burns Chevrolet
02.2020 - 03.2021
Service Writer
Service King Collision
09.2017 - 02.2020
Service Writer
Caliber Collision
12.2016 - 10.2017
Automotive Service Writer
Town & Country Toyota
08.2015 - 12.2016
Service Writer
Abra Auto Body
07.2008 - 05.2015
Collision Center Management - Shop Management
NCM Institute
Automotive Collision Technology - Collision Repair
Wyoming Technical Institute
Automotive And Diesel Technology - Automotive Mechanical
Lincoln Technical Institute
High School Diploma -
Oswego Senior High School
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