Scott Poindexter

• Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
• Reviewed loan applications to ensure accuracy and compliance with regulations.
• Conducted regular performance reviews for all employees in the branch.
• Provided guidance and support to team members regarding problem resolution and customer service issues.
• Resolved escalated customer complaints in a timely manner.
• Established strong working relationships with external partners such as vendors and suppliers.
• Participated in community events to promote brand awareness.
• Assisted other branches when needed during peak periods or special projects.
• Facilitated weekly meetings with staff members to discuss progress on current initiatives.

When I first started with Elder, there were only eight employees in Portland. So, I wore many different hats in the company over the years.

Currently, there are 60+ employees in Portland.

• Managed overall operations
• Payroll
• Sales
• Hiring & Onboarding
• Vehicle Maintenance
• Dispatch
• Driver Training
• Customer Escalation Issues
• Incidents & accidents
• Analyze P&L Reports

I helped grow Elder Logistics from a three mil a year company to a 36 mil a year company.

I started as a teller and worked every position in the banking center over my 14 year career. Including six years as a personal banker, two as assistant manager, and three as the branch manager. I have performed every task there is in operating a banking center.

• Counseled customers in selection of financial products to meet banking needs.
• Identified potential compliance risks and likelihood and impact of fines and penalties resulting from non-compliance while maintaining fair and equal access to financial services.
• Developed annual branch business plan for maximum profitability and effectiveness.
• Coached sales associates in how to establish new relationships and deepen existing ones through sit-ins, role plays and reviews.

When I became the manager of Washington Square BofA, we were near the bottom of nearly every categorical ranking in our market. Customer service scores, audit scores, revenue, etc. When I left, we were ranked fifth out of 26 overall. We remained in the top ten during my tenure there.