Scott Powell
Marietta,GA
Summary
Dependable and goal-oriented professional with 15 + years' experience of customer service seeking a new career in Information Technology. To contribute in team success through hard work, strong customer service, attention to detail and problem solving skills. Highly motivated to learn ,grow, embrace new challenges and excel with a high quality organization.
Overview
29
29
years of professional experience
12
12
years of post-secondary education
5
5
Certificates
Work History
Independent Mobile PC Technician
Malware Busters Founder/Owner (Freelance)
Marietta, GA
02.2020 - Current
- Provide customer service, and technical expertise to solve low to moderate basic Windows PC user issues.
- Troubleshoot infected PC's with malware/virus -Identify, quarantine, disable restore, remediate,schedule scans, restore point, educate.
- Troubleshoot slow PC performance -Utilizing Task Manager, check window updates, check available space and defrag.
- Troubleshoot Wireless & Internet connectivity issues -Check & enable WiFi, verify security key configuration, hard reset, using Network Command Line tools; ipconfig, ping, tracert.
- Patiently walked individuals through basic troubleshooting tasks.
Claims Adjuster
APCO Holdings
Norcross, GA
03.2015 - Current
- Receive incoming calls from repair facilities, obtain and confirm all facts required to validate mechanical failures, determine policy coverage, evaluate the amount of loss, analyze liability and pay or deny losses.
- Administrator and interpretation of vehicle service contract policies.
- Receive incoming calls from field inspectors, to gather information, including photos to evaluate and
complete claims adjudication process. - Accurately document claim files with notes, evaluations, and decision making processes.
3rd Party Administrator Liability Claims Adjuster
Crawford & CO
Atlanta, GA
09.2014 - 03.2015
- Examines claims forms, policies and endorsements, client instructions and other records to determine coverages.
- Investigates claims by interviewing insureds, claimants and witnesses, obtaining official reports, and by comparing claim information with evidence.
- Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford.
- Settles claims by determining client's coverages, liability, client's instructions and authority levels required by obtaining demands and making offers to claimants ,issuing settlement checks, making filings with regulatory agencies, disposing of salvage, pursuing subrogation when appropriate.
Claims Adjuster
APCO Holdings
Norcross, GA
12.2008 - 03.2014
- Receive incoming calls from repair facilities, obtain and confirm all facts required to validate mechanical failures, determine policy coverage, evaluate the amount of loss, analyze liability and pay or deny losses.
- Administrator and interpretation of vehicle service contract policies.
- Receive incoming calls from field inspectors, to gather information, including photos to evaluate and complete claims adjudication process.
- Accurately document claim files with notes, evaluations, and decision making processes.
Georgia Real Estate Realtor
1st Metro Realty
Roswell, GA
04.2008 - 02.2009
- Interview clients to determine appropriate properties.
- Prepare documents such as representation contracts, purchase agreements, closing statements, deeds, and leases
- Act as the intermediary in negotiations between buyers and sellers.
- Address clients' needs regarding construction work, financing, maintenance, repairs, and appraisals.
- Inspect the condition of premises and arrange for necessary maintenance or notify owners of maintenance needs.
Claims Adjuster
APCO Holdings
Norcross, GA
03.1999 - 04.2008
- Receive incoming calls from repair facilities, obtain and confirm all facts required to validate mechanical failures, determine policy coverage, evaluate the amount of loss, analyze liability and pay or deny losses.
- Administrator and interpretation of vehicle service contract policies.
- Receive incoming calls from field inspectors, to gather information, including photos to evaluate and complete claims adjudication process.
- Accurately document claim files with notes, evaluations, and decision making processes.
General Manager
Jiffy Lube International
Atlanta, GA
03.1998 - 03.1999
- Hired, trained, evaluated, and supervised employees.
- Prepared paperwork associated with cash receipts, sales statistics, employee records, etc.
- Resolved/handled customer complaints within established guidelines.
- Accountable for accurate weekly inventory audits and end of month inventory counts.
- Regularly implemented trouble-shooting techniques to diagnose automobile problems needing repair.
US Navy Engineering Machinist's Mate
US Navy USS John F. Kennedy
Jacksonville, FL
02.1995 - 02.1998
- Navy enlisted classification of Electrical/Mechanical Engineer.
- Performed all basic Marine Engineer functions in engineering areas aboard ship involving cleanliness, operation, maintenance and preservation of main propulsion, auxiliary steam machine or diesel machinery, steam or diesel generators, various pumps, motors and associated equipment.
- Identified basic types and components of naval boilers, steam turbines, reduction gears, propellers and shafting, shipboard electrical systems and internal combustion engines.
Education
Bachelor of Arts - Business Administration
American Intercontinental University
Atlanta, GA 09.2002 - 06.2004
Associate of Science - Business Software Technology
Asher School of Business
Norcross, GA 09.2000 - 05.2002
Navy Enlisted Engineering Machinist's Mate
United States Navy
USS John F. Kennedy - Honorable 02.1998 - 01.2003
High School Diploma -
Mahopac High School
Mahopac, NY 09.1990 - 06.1994
Skills
Superior Customer Service
undefinedCertification
Comp-TIA A+ Certification
Timeline
Comp-TIA A+ Certification
05-2022
Coursera Google IT support Certificate
05-2021
Coursera IBM Applied Data Science Capstone Certificate
07-2020
Coursera Programming for Everybody with Python
06-2020
Independent Mobile PC Technician
Malware Busters Founder/Owner (Freelance)
02.2020 - Current
Claims Adjuster
APCO Holdings
03.2015 - Current
3rd Party Administrator Liability Claims Adjuster
Crawford & CO
09.2014 - 03.2015
Claims Adjuster
APCO Holdings
12.2008 - 03.2014
Georgia Real Estate Realtor
1st Metro Realty
04.2008 - 02.2009
Bachelor of Arts - Business Administration
American Intercontinental University
09.2002 - 06.2004
Associate of Science - Business Software Technology
Asher School of Business
09.2000 - 05.2002
Microsoft Word, Excel, PowerPoint, Access
01-2000
Claims Adjuster
APCO Holdings
03.1999 - 04.2008
General Manager
Jiffy Lube International
03.1998 - 03.1999
Navy Enlisted Engineering Machinist's Mate
United States Navy
02.1998 - 01.2003
US Navy Engineering Machinist's Mate
US Navy USS John F. Kennedy
02.1995 - 02.1998
High School Diploma -
Mahopac High School
09.1990 - 06.1994
Freelance
2020- Owner/Operator of Malware_Busters
Direct IT Tech mobile service for client’s laptops, desktops or mobile devices. I Provide basic inspect/scan/diagnose software to remove Malware for a fraction of the price vs. the competitors.
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