Scott Randazzo
Orange,CA
Summary
Results-driven Benefits Administrator with extensive experience in provider selection, plan setup, and enrollment coordination. Strong grasp of documentation, recordkeeping, and compliance regulations ensures seamless operations and adherence to industry standards. Proven ability to leverage advanced organizational and problem-solving skills alongside exceptional relationship-building capabilities, honed over a successful 15+ year career in benefits administration. Committed to delivering high-quality service and fostering positive stakeholder relationships to enhance overall organizational effectiveness.
Overview
24
24
years of professional experience
Work History
Benefits Advisor
Aflac
03.2025 - Current
- Licensed in California for Life and Health Insurance sales.
- Sell and service B2B supplemental and life insurance policies for employers and their employees.
- Advise businesses on cost-effective benefit solutions to attract and retain talent.
- Conduct employee education sessions to ensure understanding of policy options and enrollment process.
- Build relationships with HR leaders and business owners to implement customized benefits programs.
- #1 in Annualized Premiums two of my first10 weeks in LA/OC region.
Shared Services Specialist
West Virginia University
12.2019 - 10.2022
- Provided Tier 2 Salesforce support and training for new HR and customer care agents.
- Assisted in testing and implementation of new Salesforce elements.
- Processed HR-related tasks including travel reimbursements, invoices, and purchase orders.
- Designed and maintained Shared Services websites to improve communication and self-service options.
- Researched and analyzed employee and faculty inquiries to provide accurate resolutions.
Leadership & Organization Development
West Virginia University
07.2018 - 12.2019
- Develop new workflows, processes, and support systems to ensure efficient operations.
- Assist with editing, creating, and organizing material for tools, handouts, etc. associated with support of LOD consultants, as well as communications to internal and external stakeholders.
- Oversee event and training logistics, including reservation and preparation of room and materials, supporting the needs of trainers and consultants throughout the event, and opening/closing the training (introducing the speaker, putting the topic into context). This will include traveling to various places across campus.
- Evaluate the effectiveness of existing trainings courses and assess needs through review of compliance requirements, surveys, and consultation with focus groups.
- Produce requested/needed reporting for a variety of purposes, including employee files, client information, department metrics, and compliance.
- Manage the budget of individual projects as well as overall LOD budget and outside contracts to monitor deliverables, conditions, and payments.
- Maintain learning management system database systems accurately, efficiently, and timely, and can extract relevant data quickly.
- Support WVU Research Corporation online learning – primary contact for vendor, employees, and supervisors.
- Create and maintain user profiles within the Augusoft system for online training.
- Monitor GoBeyond recognition portal for appropriate use of site and take appropriate action when needed.
- Created a new interactive department website.
HR Assistant
West Virginia University
05.2017 - 06.2018
- Supported day-to-day HR operations including employee onboarding and insurance waivers.
- Educated students and families during orientation sessions on policies, insurance, and enrollment.
- Ensured compliance with FERPA and HIPAA guidelines in all HR communications.
Retirement Software Consultant
TIAA-CREF
11.2006 - 05.2008
- Trained and managed staff during implementation of retirement plan systems (Plan Office, Omniplus).
- Converted 3,000+ client accounts from legacy system to Omniplus platform.
- Delivered training documentation and client support for retirement plan processing.
- Resolved participant contribution discrepancies and reconciled retirement accounts.
- Served on testing team to validate new plan implementations.
Benefits Specialist and Compliance
Union Bank
05.2001 - 11.2006
- Conducted annual compliance testing for IRS nondiscrimination, coverage, and participation requirements.
- Processed employee 401(k) enrollments, contributions, rollovers, and distributions.
- Prepared IRS 5330 and 5500 reporting for retirement plans.
- Averaged 1,000 payrolls monthly with 99% accuracy over five years.
- Recognized with company bonus for exceptional work during retirement plan conversion.
Education
Master of Science - Sport Management
West Virginia University
Morgantown, WV12.2017
Bachelor of Science - Business Administration Information Systems
California University of Monterey Bay
Seaside, CA05.2016
Skills
- Certified Salesforce system administrator
- Experienced in insurance sales strategies
- Proficient in HubSpot
- Training & Development
- Data-driven reporting
Timeline
Benefits Advisor
Aflac
03.2025 - Current
Shared Services Specialist
West Virginia University
12.2019 - 10.2022
Leadership & Organization Development
West Virginia University
07.2018 - 12.2019
HR Assistant
West Virginia University
05.2017 - 06.2018
Retirement Software Consultant
TIAA-CREF
11.2006 - 05.2008
Benefits Specialist and Compliance
Union Bank
05.2001 - 11.2006
Master of Science - Sport Management
West Virginia University
Bachelor of Science - Business Administration Information Systems
California University of Monterey Bay
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