Scott Rasmussen
Summary
Organized and motivated professional experienced in time management and organizational skills across diverse settings. Contributed to company growth through a strong work ethic, adaptability, and exceptional interpersonal skills. Focused on embracing new challenges and mastering skills to drive success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Messenger
Brinks Armored
Tinley Park
11.2017 - 11.2025
- Deliver/pickup secure packages (cash/valuables) to and from clients across various locations daily.
- Drive Armored Trucks/Vans daily on designated delivery routes.
- Managed cash handling procedures during deliveries and pickups to safeguard assets and minimize risk.
- Maintain excellent customer service during all interactions with customers/clients
- Delivered packages on time to specified destinations.
- Adhered to all applicable traffic laws while making deliveries.
- Adhered to tight schedule for completing deliveries and retrievals.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Conducted routine inspections of transport vehicles to ensure safety compliance and operational readiness.
- Performed daily vehicle inspections to ensure safe operation of vehicles used for deliveries.
- Ensured vehicle maintenance, cleanliness, and organized packages for optimal delivery efficiency.
- Collaborated with team members to ensure timely service and efficiency.
- Maintained accurate records of deliveries and transactions to uphold accountability and support financial integrity.
- Handled confidential documents in a responsible manner.
- Service ATM machines, unload deposited checks and residual cash and load with new cash as well as troubleshooting issues with machine.
Ramp Agent
Southwest Airlines
10.2016 - 11.2017
- Operated ground support equipment to facilitate efficient aircraft operations.
- Coordinated with flight crews to ensure timely departures and arrivals.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Loaded and unloaded baggage from aircraft in a safe manner.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Connected electrical power units and service hoses to aircraft.
- Monitored and reported any irregularities in baggage or cargo, such as damaged goods.
- Conducted thorough safety checks on equipment before use.
- Followed all safety protocols to minimize hazards on the ramp.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Maintained clean and organized ramp area for operational efficiency.
- Participated in regular safety drills and training sessions.
- Adhered to strict timelines for the turnaround of flights.
- Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
- Communicated effectively with team members during peak service times.
- Worked in various weather conditions to ensure continuous airport operations.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Fueler
Swissport USA
Chicago
08.2015 - 10.2016
- Fueled and de-fuel many aircraft per flight crew and flight plan requirements.
- Operated fueling vehicles to deliver aviation fuel safely to aircraft.
- Activated fuel pumps to efficiently fill vehicle tanks to required fuel levels.
- Conducted inspections of fueling equipment to ensure proper operation and maintenance.
- Monitored fuel levels and reported discrepancies to uphold inventory accuracy and operational readiness.
- Ensured cleanliness and organization of fueling equipment and storage areas to promote safety and efficiency.
- Adhered to safety protocols and regulations during all fueling operations.
- Ensured that all safety procedures were followed during fueling operations.
- Followed FAA guidelines when handling hazardous materials related to fueling operations such as jet fuels, lubricants and chemicals.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Communicated effectively with pilots regarding fueling requirements for their flights.
- Collaborated with flight crews to coordinate fueling schedules and procedures.
- Provided accurate accounting of fuel transactions.
- Ensured proper documentation of all fueling operations.
- Verified accuracy of paperwork associated with each flight's fueling requirements.
- Cleaned up any spills that occurred during the course of refueling operations.
- Monitored weather conditions prior to fueling operations.
Customer Service Representative
U Haul Moving & Storage
Alsip
09.2014 - 08.2015
- Responded to customer inquiries via phone and in-person effectively.
- Assisted customers via phone by providing confirmations, answering questions, and offering general information.
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed rental agreements and payments accurately and efficiently.
- Managed customer reservations through phone and online booking systems.
- Provided guidance on equipment usage and safety procedures to customers.
- Coordinated with team members to ensure timely service delivery and support.
- Inspected vehicles for safety compliance and regulatory standards.
Cashier
Jewel Osco
Palos Heights
09.2011 - 08.2015
- Processed customer transactions efficiently and accurately at a busy grocery store.
- Handled cash, credit, and digital payments with precision and attention to detail.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained clean and organized checkout areas for enhanced customer experience.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Assisted customers with product inquiries and provided exceptional service support.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Worked closely with front-end staff to assist customers.
- Monitored inventory levels at checkout stations, restocking items as needed for efficiency.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Followed company security procedures for handling large sums of money.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Stocked shelves with merchandise to ensure availability.
- Performed other duties as assigned by management.
- Built and maintained productive relationships with employees.
- Offered customers carry-out service at completion of transaction.
Education
Some College (No Degree) -
Moraine Valley Community College
Palos Hills, ILSkills
- Route optimization
- Route planning
- Delivery compliance
- Time sensitive deliveries
- Delivery and pickup
- Loading and unloading
- Vehicle inspection
- Cargo handling procedures
- Safety protocol adherence
- Route safety
- GPS navigation
- Documentation skills
- Inventory accuracy
- Equipment operation
- Ground support operations
- Problem solving
- Troubleshooting equipment
- Quality assurance practices
- Clean driving record
- Customer service
- Effective communication
- Team collaboration
- Attention to detail
- Multitasking and organization
- Stress tolerance and resilience
- Payment processing
- Security awareness
- Mechanical aptitude
- Critical thinking
- Active listening
- Work area cleanliness
- Security awareness
- Payment processing
- Active listening
Languages
English
Professional
Certification
- Class C Driver's License
Timeline
Messenger
Brinks Armored
11.2017 - 11.2025
Ramp Agent
Southwest Airlines
10.2016 - 11.2017
Fueler
Swissport USA
08.2015 - 10.2016
Customer Service Representative
U Haul Moving & Storage
09.2014 - 08.2015
Cashier
Jewel Osco
09.2011 - 08.2015
Some College (No Degree) -
Moraine Valley Community College