- Passionate whitetail hunter and lifelong outdoorsman with strong interest in hunting culture, conservation, and outdoor media
- Creator, producer, editor, and marketer of the “Chat It UP” podcast (2018–2021), focused on storytelling, audience engagement, and digital content promotion
- Strong interest in outdoor brand marketing, creator partnerships, digital media, and enthusiast-driven communities
- Avid reader and lifelong learner with strong interests in hunting strategy, stoicism, leadership, psychology, and personal development
Scott Reddinger
Iron Mountain,MI
Summary
Relationship-driven operations leader with 13+ years of experience managing client relationships, performance reporting, strategic initiatives, and cross-functional collaboration in fast-paced environments. Deeply connected to the hunting and outdoor enthusiast lifestyle with strong familiarity in hunting culture, consumer behavior, brand storytelling, and partnership development. Experienced leading remote teams, managing multiple high-priority projects simultaneously, and translating complex data into actionable insights for clients and leadership. Currently expanding hands-on expertise in affiliate marketing ecosystems including AvantLink, Impact, Levanta, GA4, influencer partnerships, and digital performance reporting. Known for building trust-based relationships, identifying operational growth opportunities, and creating scalable processes that improve both customer experience and organizational performance.
Overview
14
14
years of professional experience
Work History
Senior Claims Consultant/Team Leader
Acrisure
Marquette, MI (Remote)
04.2019 - Current
- Created and developed a fully remote role based on operational needs identified within the organization, demonstrating initiative, strategic thinking, and self-leadership.
- Manage a high-volume portfolio of approximately 7,800 personal insurance clients while balancing multiple priorities, deadlines, and stakeholder relationships.
- Led cross-functional teams to enhance operational efficiency and meet strategic objectives.
- Analyze complex policy and performance data to provide strategic recommendations and solutions to clients and internal leadership.
- Build and maintain strong relationships with clients, carrier partners, and internal stakeholders through consistent communication and trust-based service.
- Translate complex insurance concepts and claim information into clear, actionable communication for clients and decision-makers.
- Collaborate cross-functionally with internal departments and external partners to improve workflows, communication, and overall customer experience.
- Identify and implement process improvements that increased operational efficiency and enhanced service delivery.
- Monitor industry trends, regulations, and emerging technologies to remain current and adaptable in a rapidly evolving environment.
- Utilize digital systems, reporting tools, and analytics to manage workflows, documentation, and performance tracking.
- Recognized for high-level communication skills, problem solving, and ability to independently manage complex responsibilities in a remote environment.
Temporary Team Lead
VAST / Acrisure
Marquette, MI
09.2024 - 12.2024
- Led a 16-person personal insurance team during a management leave while continuing individual operational responsibilities.
- Oversaw daily operations, team communication, workflow prioritization, and performance management in a fast-paced environment.
- Conducted coaching, performance feedback, and team development conversations to improve productivity and service quality.
- Collaborated with leadership to communicate strategic goals, operational expectations, and process updates across the department.
- Facilitated weekly meetings focused on operational performance, problem solving, team alignment, and customer experience improvements.
- Managed competing priorities, resolved escalated client issues, and ensured continuity of operations during a critical transition period.
Team Lead
The Miller Agency
Iron Mountain, MI
05.2022 - 01.2023
- Led a four-person insurance team through a major organizational transition including office closure, operational integration, and book-of-business migration.
- Coordinated internal communications, workflow management, and client-facing messaging throughout the transition process.
- Worked closely with leadership to execute strategic operational initiatives while maintaining service continuity and employee engagement.
- Oversaw onboarding and transition processes for employees and clients during acquisition integration activities.
- Managed scheduling, workflow delegation, and operational priorities while maintaining strong morale and team accountability.
- Demonstrated adaptability, leadership, and communication skills in a highly dynamic environment.
Personal Risk Manager
VAST
Marquette, MI
01.2012 - 04.2019
- Built long-term client relationships by identifying evolving needs, communicating strategic recommendations, and delivering high-level customer service.
- Conducted detailed risk assessments and data analysis to help clients make informed financial and coverage decisions.
- Coordinated daily with multiple insurance carriers and departments to negotiate solutions and resolve complex issues.
- Managed policy workflows, quoting systems, documentation, and client communications using multiple digital platforms and rating systems.
- Developed strong consultative communication skills by simplifying complex information for clients in clear, approachable language.
- Maintained detailed reporting, records management, and operational organization across a large client portfolio.
Education
Associate of Science - Claims Management
The Institutes
Malvern, PA2025
Associate of Science - Claims
The Institutes
Malvern, PA2023
Bachelor of Science -
Central Michigan University
Mount Pleasant, MI05-2009
Skills
- Marketing Strategy & Program Support
- Outdoor / Hunting Industry Knowledge
- Client Relationship Management
- Cross-Functional Collaboration
- Performance Reporting & KPI Tracking
- Campaign Coordination & Execution
- Digital Marketing Concepts (SEO, PPC, Email, Retargeting)
- Strategic Communication & Presentation
- Leadership & Team Development
- Remote Team Operations
- Data Analysis & Operational Reporting
- Risk Assessment & Problem Solving
- Public Relations & Brand Communication
- Working Knowledge of GA4 & Looker Studio
- Familiarity with AvantLink, Impact & Levanta Platforms
Accomplishments
- Bay West Leadership Academy | 2024–2025
- InCite Performance Group — Personal Leadership Program | 2024
- Children's Author Spotlight Aware - Dickinson-Iron Great Start | 2015
- Lake Superior Leadership Academy | 2013
Interests
Timeline
Temporary Team Lead
VAST / Acrisure
09.2024 - 12.2024
Team Lead
The Miller Agency
05.2022 - 01.2023
Senior Claims Consultant/Team Leader
Acrisure
04.2019 - Current
Personal Risk Manager
VAST
01.2012 - 04.2019
Associate of Science - Claims Management
The Institutes
Associate of Science - Claims
The Institutes
Bachelor of Science -
Central Michigan University
COMMUNITY INVOLVEMENT
- Kiwanis Ski Club, Judges Tower Manager, 2019, Present
- Dickinson Area Economic Development Alliance, Committee Member, 2019, 2024
- United Way, Community Investment Panel, 2015, 2018
- 40 Below: Marquette Young Professionals, Board Member & Secretary, 2015, 2017
- Movember / Beards for Beacon House, Creator & Team Captain, 2015, 2018
ADDITIONAL NOTES
- Lifelong outdoorsman with strong familiarity and passion for hunting, outdoor recreation, enthusiast culture, and relationship-driven brand communities.
- Proven ability to rapidly learn new systems, platforms, and workflows.
- Experienced working independently, remotely, and in leadership capacities while managing multiple priorities and deadlines.
- Available for hybrid travel and collaboration opportunities in Wisconsin and the Midwest.