Scott Reed
Summary
Accomplished Sales Manager offering 27 years of experience developing and maximizing sales and support to the pulp and paper industry. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
38
38
years of professional experience
Work History
Canadian Sales Manager
Clyde Industries
05.2020 - Current
- Managing Canadian Sale Territory / Product Manager
- Responsibilities include setting sales goals, sales forecasting and budgeting, sales strategy development, motivational team leadership, customer relationship management, and managing internal employees and sales representatives.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Product Manager
Clyde Industries
01.2012 - 05.2020
- Managing Automatic Port Cleaner Products
- Responsibilities include new equipment sales, interpreting complex requests for quotes, creation and submission of detailed proposals, product development, executing sales, managing domestic sales representatives, and customer follow-up.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Coordinated design meetings and decisions with internal departments and teams.
Customer Service Manager (Parts & Service)
Clyde Bergemann Portland
01.2007 - 01.2012
- Managing a staff of up to fourteen employees
- Responsibilities include executing sales, maintaining positive EBIT, managing domestic sales representatives, developing sales strategies, customer follow-up, and quoting aftermarket products and services.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Assistant Customer Service Manager
Anthony-Ross Company
01.2005 - 01.2007
- Oversee customer service department
- Responsibilities include quoting aftermarket projects, coordinating customer service projects, and managing field engineering projects.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
Systems Installation Manager
Anthony-Ross Company
01.2004 - 01.2005
- Responsible for project management and internal/external tracking of project scope to ensure timely delivery.
- Conducted thorough post-installation inspections to verify adherence to design specifications and client expectations.
- Managed a team of technicians, providing guidance and support to ensure high-quality workmanship.
- Negotiated contracts with subcontractors, securing favorable terms that benefited both parties.
- Managed installation schedules proactively to avoid delays and reduce downtime for clients.
Senior Field Service Engineer
Anthony-Ross Company
01.2001 - 01.2004
- Responsible for providing service to western Canada and US, assisting Customer Service Manager, and providing field supervision for installations.
- Scheduled service calls according to customer location and urgency of need.
- Recommended design changes, upgrades and replacements to improve systems performance.
- Enhanced equipment performance by conducting thorough diagnostics and implementing effective repair solutions.
- Improved customer satisfaction by providing prompt and professional onsite support for critical system malfunctions.
- Implemented preventative maintenance measures, resulting in reduced downtime and increased equipment lifespan.
- Performed onsite installation, modification and maintenance of systems and equipment.
Field Service Engineer
Anthony-Ross Company
01.1998 - 01.2001
- Responsible for providing service to eastern Canada and US, providing field supervision for installations, and maintaining customer contact.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Scheduled service calls according to customer location and urgency of need.
- Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events.
Assembler (Industrial Mechanic)
Kvaerner Pulping
01.1987 - 01.1998
- Assembly of Heavy Machinery for the pulp and paper industry, working closely with engineering on R&D projects, and training clients on installation and repair procedures.
Education
Mechanical Computer Aided Design -
Concordia University
Bachelor of Science, Commerce/Social Science -
Champlain Regional College
Skills
- Proficient using Microsoft suite of tools (Outlook, Word, Excel, Powerpoint)
- Salesforce
- Tableau
- Visual Enterprise
- Relationship Building
- Staff Management
- Goals and performance
Hobbies and Interests
- Dog training
- Playing guitar
- Home renovation
Timeline
Canadian Sales Manager
Clyde Industries
05.2020 - Current
Product Manager
Clyde Industries
01.2012 - 05.2020
Customer Service Manager (Parts & Service)
Clyde Bergemann Portland
01.2007 - 01.2012
Assistant Customer Service Manager
Anthony-Ross Company
01.2005 - 01.2007
Systems Installation Manager
Anthony-Ross Company
01.2004 - 01.2005
Senior Field Service Engineer
Anthony-Ross Company
01.2001 - 01.2004
Field Service Engineer
Anthony-Ross Company
01.1998 - 01.2001
Assembler (Industrial Mechanic)
Kvaerner Pulping
01.1987 - 01.1998
Mechanical Computer Aided Design -
Concordia University
Bachelor of Science, Commerce/Social Science -
Champlain Regional College
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