Scott Reinhardt
Spencer
Summary
Successful insurance professional looking to continue my career with a dynamic organization where my experience and skills would be of the most mutual benefit.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Commercial Lines Field Underwriter
Grange Insurance
05.2024 - Current
- Middle Market Field Underwriter handling Western Pennsylvania.
- Responsible for new business production for 20 agencies.
- Meet with every agency to discuss underwriting appetite.
- Evaluated client information, assessing potential risks for underwriting insurance policies.
- Improved client satisfaction by providing clear and concise policy explanations.
- Reviewed policy applications to ensure compliance with company guidelines.
- Enhanced underwriting processes, collaborating with cross-functional teams.
- Conducted thorough market research to identify new business opportunities.
Farm and Ranch Insurance Director
NSM Insurance Group
03.2022 - 03.2024
- Hired to start a Farm & Ranch program niche at NSM.
- Worked with internal IT resources to determine program needs.
- Brought two employees with me to NSM. The three of us worked for over one year, reviewing competitor forms and rates, to design our own superior products.
- Worked with CUO to establish underwriting guidelines.
- Worked with Relationship Director to determine a software development vendor.
- Helped lead the development project with Majesco's programmers.
- Worked closely with American Modern (the carrier) to help them develop what they needed for claims and a data feed.
- Just prior to implementation, Munich Re (American Modern's parent company) let them know that they wouldn't provide them the budget to finish development. Essentially ending the program.
Agribusiness Region Leader
Westfield Insurance
08.2013 - 03.2022
- Led my team to grow the region from the smallest of 4 regions, to the largest in terms of written premium. WP 2013- $42 million. WP 2022- $61 million.
- Combined ratio for every year ranged from 75 to 93.
- Developed and promoted 6 underwriters.
- Ran the hiring process for both new college graduates and external experienced candidates.
- Appointed and developed nearly 100 new Westfield agency relationships.
- Evaluated all other agency relationships and terminated one's where it was necessary.
- Rehabilitated numerous agency relationships.
- Maintained positive relationships with key internal stakeholders such as actuarial and processing.
- Retired from Westfield after 33 years of combined service.
Premium Audit Leader
Westfield Insurance
11.2008 - 08.2013
- Led the department through a difficult transition of management systems. The department was 1 year behind processing premium audits when I took over and 1 year later we were caught up.
- Completely redesigned and revamped reporting to the rest of the organization.
- Developed a comprehensive 3 year business plan that changed the direction of the department.
- Built and implemented a workforce plan.
- Developed and instituted vendor management practices. The first step was to take the $1 million vendor management budget and reduce it through efficiencies. By the time I left, the vendor budget had dropped to under $700,000.
- Developed stronger relationships with business partners.
- Created an account stewardship program for larger middle market accounts.
- Responsible for all budgeting, forecasting and planning.
Commercial Services Manager
Westfield Insurance
03.2006 - 10.2008
- Managed a department that included 90 commercial processors and 5 supervisors.
- Completely overhauled performance management. Streamlined documentation and created a positive atmosphere regarding the process.
- Built stronger relationships with business partners.
- Developed improved management reports.
- Responsible for all budgeting, forecasting and planning.
Regional Underwriting Manager
Westfield Insurance
01.2003 - 02.2006
- Responsible for management of a $60 million middle market region. Average annual new business production was $7 million.
- Managed 4 Renewal Underwriters and 5 Field Underwriters.
- Worked with Region Executive on all budgeting, forecasting and planning.
- Handled all underwriting referrals within the region.
- Worked directly with reinsurance carriers on all property and casualty reinsurance placement.
- Turned what was an historically unprofitable region, profitable during my tenure.
Senior Underwriter/Underwriting Manager
Westfield Insurance
04.1999 - 12.2002
- Managed and developed 4 Personal Lines Underwriters and 4 Commercial Lines Underwriters.
- Responsible for underwriting referrals for all underwriters.
- Assisted the Region Executive and Region Manager with with business plans, forecasting and agency evaluations.
- Handled all reinsured files within the region.
- Region was $45 million in written premium.
Marketing Manager/Field Underwriter
Westfield Insurance
03.1990 - 02.1999
- Responsible for all commercial lines new business production (small business, middle market and ag) in 3 different territories in 3 states over a 9 year period.
- Averaged $500,000 to $900,000 in new business annually.
- Completed all new business and renewal loss control inspections in each territory.
- Handled all company related marketing materials. Including, promotional materials and informational materials.
- Handled all company contracts.
- Responsible for agency appointments and agency terminations.
- Responsible for all new business quoting and binding.
Trainee
Westfield Insurance
06.1989 - 02.1990
- Marketing and underwriting trainee in the "Company Basic School".
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Learned new materials, processes, and programs quickly.
Education
Bachelor of Arts - Communications
Kent State University
Kent, OH01.1988
Skills
- Employee development and management
- Budgeting
- Expense tracking
- Planning
- Relationship building
- Risk assessment
- Policy analysis
- Data interpretation
- Client evaluation
- Insurance knowledge
- Market research
Certification
- CIC (Certified Insurance Counselor), 2006
- AFIS (Agribusiness and Farm Insurance Specialist), 2017
- P&C License, 2023
Personal Information
Title: CIC, AFIS
Timeline
Commercial Lines Field Underwriter
Grange Insurance
05.2024 - Current
Farm and Ranch Insurance Director
NSM Insurance Group
03.2022 - 03.2024
Agribusiness Region Leader
Westfield Insurance
08.2013 - 03.2022
Premium Audit Leader
Westfield Insurance
11.2008 - 08.2013
Commercial Services Manager
Westfield Insurance
03.2006 - 10.2008
Regional Underwriting Manager
Westfield Insurance
01.2003 - 02.2006
Senior Underwriter/Underwriting Manager
Westfield Insurance
04.1999 - 12.2002
Marketing Manager/Field Underwriter
Westfield Insurance
03.1990 - 02.1999
Trainee
Westfield Insurance
06.1989 - 02.1990
- CIC (Certified Insurance Counselor), 2006
- AFIS (Agribusiness and Farm Insurance Specialist), 2017
- P&C License, 2023
Bachelor of Arts - Communications
Kent State University
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