Scott Remaly
Toledo,OH
Summary
Hardworking and dedicated individual seeking a position to develop and excel, while giving absolute best to employer, client, or customer. Currently with 20 years of experience, 15 of which in management, and 8 of which spent dedicated to a single employer. Account management experience, handling a wide variety of tasks and systems. Works well independently and in teams. Accustomed to a fast-paced work environment. Adaptable and learns quickly. Highly organized with experience monitoring and managing delicate inventory, numerous accounts, projects, and employees. With excellent verbal and written communication skills and years of customer service and sales experience, will be entirely able to work well in any professional environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Financial Consultant and Account Manager
Fifth Third Bank
04.2024 - Current
- Financial account management for hundreds(900+) general customers and businesses.
- Given Spirit of the Pin Award for exceptional customer service and coworker engagement.
- Analyzed client financial data to develop tailored strategies.
Property Management
Private Owner/Self-Employed
01.2019 - Current
- Managed a dozen(12) rental properties.
- Increased tenant satisfaction by implementing efficient property management processes and addressing maintenance concerns promptly.
- Streamlined routine administrative tasks through the implementation of property management software, allowing for increased focus on tenant relations and strategic planning.
Certified Virtual Assistant
Self Employed, Freelance(Remote)
01.2010 - Current
- Developing business and marketing strategies with private content creators and small business owners.
- Proofreading and editing of all manner of essays, documents, screenplays, manuscripts, and resumes.
- Managed scheduling, e-mail accounts, records, social media, and instant messaging remotely for clients. Client base includes content creators, office personnel, medical professionals, IT professionals, insurance agents, sales professionals, property managers, literary agents, small business owners, teachers, and human resources professionals.
Certified Sales Manager
Designer Looks/Value City Furniture
10.2018 - 04.2024
- Coaching and guiding salespeople in the consultative sales process and interior design.
- Million Dollar Writer status and title achieved three years in a row(ticket range from $1k to $30k) including accolades for being top warranty service sales at location for several years.
- Awarded for customer service and scenarios used as examples to emulate throughout company.
- Developed and implemented training programs for new sales staff, enhancing product knowledge and performance.
Regional Fresh Foods Account Manager, Marketer, Merchandiser
Gordon Food Service Store
01.2017 - 10.2018
- Business to business sales and account management for two-hundred(200) accounts.
- Record fresh food profits and lowered loss to date, achieving Store of the Quarter several times.
- Developed strong client relationships, ensuring satisfaction and retention through regular communication and support.
Produce Department and Account Manager
The Fresh Market
02.2014 - 06.2017
- Working closely with vendors and marketing team for profitable stock ordering and displays.
- Time spent in position resulted in record perishable loss in company changing to record perishable profit(150%) in region.
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
Produce Department and Account Manager
Kroger Company
06.2006 - 02.2014
- Developed produce care and culling procedures that became standard practice.
- Helped store reach weekly sales goal of $1.5 million and maintain it.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
Education
High school diploma - General Studies
Roy C. Start High School
Toledo, OH06.2004
Skills
- Account Management
- Business to Business Sales
- Business to Customer Sales
- Business Writing
- Data Analysis
- Financial Consultation
- Leadership
- Logistics
- Marketing
- On-boarding
- Project Management
- Sales Coaching
- Social Media Management
- Team Building
- AI
- Microsoft 365
Accomplishments
- Created a company-wide, comprehensive training program for all sales team members.
- Managed the "Most Million Dollar Writers" award winning sales team at Value City Furniture.
Additional Information
A collection of Letters of Recommendation are available on request., A list of Professional References is available on request., A collection of sales reviews may be requested., Experience with in-person, hybrid, and fully remote positions.
Certification
- Certified Notary Public of the State of Ohio, 10/11/24, 10/10/29
- Zendesk Customer Service Professional Certificate
- State of Ohio Life Health & Accident Insurance License
- 1000 advanced professional learning certificates from accredited institutions
- 120+ in Art Design and Direction, and Writing(Business and Creative)
- 150+ in Customer Service, Marketing, Sales, and Negotiation
- 130+ in Human Resources and Law
- 70+ in Personal and Business Finance, Bookkeeping, and Accounting
- 210+ in Management/Leadership(Coaching, Customer Success, Project, Remote, Executive, etc.)
- 120+ in Personal Development(Time Management, Communication, Productivity, Language, etc.)
- 120+ in Computer Skills, Programs, and Software
Timeline
Certified Financial Consultant and Account Manager
Fifth Third Bank
04.2024 - Current
Property Management
Private Owner/Self-Employed
01.2019 - Current
Certified Sales Manager
Designer Looks/Value City Furniture
10.2018 - 04.2024
Regional Fresh Foods Account Manager, Marketer, Merchandiser
Gordon Food Service Store
01.2017 - 10.2018
Produce Department and Account Manager
The Fresh Market
02.2014 - 06.2017
Certified Virtual Assistant
Self Employed, Freelance(Remote)
01.2010 - Current
Produce Department and Account Manager
Kroger Company
06.2006 - 02.2014
High school diploma - General Studies
Roy C. Start High School
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