Scott Rettig
Hesperia,CA
Summary
- Customer relationship management
- Effective communicator
- Sales presentations
- B2B and B2C sales
- Value-based selling
- Closing talents
- Sales expertise
- On-site product demonstrations
- Exceeds sales goals
Overview
35
35
years of professional experience
Work History
Sales Representative
Primo Water
Riverside, CA
06.2011 - Current
- Generated new sales leads through cold calling and networking activities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Developed and maintained relationships with customers to ensure repeat business.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Reviewed monthly performance against targets set by management team.
- Recruited and trained new hires to optimize profitability.
- Identified customer needs by asking questions and advising on best solutions.
- Coordinated with other departments to ensure timely delivery of orders.
- Provided technical support for customers using the company's products or services.
- Consistently exceeded team and regional sales goals.
Office Administration Manager
Department of Motor Vehicles
Victorville, California
03.1991 - 04.2011
- Maintained accurate records of employee attendance and performance reviews.
- Ensured proper administrative procedures were followed for all field operations.
- Maintained updated knowledge of relevant regulations, policies, and procedures affecting field operations.
- Monitored employee performance metrics related to daily job duties in the field.
- Coordinated logistics such as travel arrangements and accommodations for staff working away from home office locations.
- Assisted with budgeting processes by monitoring expenses associated with field operations.
- Created and maintained filing systems, both digital and physical, for field documents and records.
- Managed inventory levels at each site according to predetermined guidelines.
- Conducted regular audits of field activities to ensure compliance with organizational standards.
- Conducted performance evaluations and recommended training programs for staff development.
- Analyzed operational processes and recommended improvements to enhance efficiency.
- Ensured compliance with health and safety regulations within the office environment.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Administered benefits programs, including health insurance and retirement plans.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Oversaw inventory management, including ordering office supplies and equipment maintenance.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
- Negotiated contracts with vendors and service providers to optimize costs and efficiency.
- Assigned work and monitored performance of project personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
Computer Programming & IT - Programmer/Computer Information Systems
Computer Learning Center
Anaheim, CA 05.2001 -
Computer Science
West Texas State University
Skills
- Customer relationship management
- Effective communicator
- Sales presentations
- B2B and B2C sales
- Value-based selling
- Closing talents
- Sales expertise
- On-site product demonstrations
- Exceeds sales goals
References
References available upon request.
Timeline
Sales Representative
Primo Water
06.2011 - Current
Computer Programming & IT - Programmer/Computer Information Systems
Computer Learning Center
05.2001 -
Office Administration Manager
Department of Motor Vehicles
03.1991 - 04.2011
Computer Science
West Texas State University
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