Hi, I’m
Scott Reyes
North Miami,FL
Summary
Productive Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
9
years of professional experience
Work History
The Gates Hotel
Front Office Supervisor
11.2023 - Current
Job overview
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest complaints by addressing issues with rooms promptly.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Completed bi-weekly payroll for 6 employees.
Sagamore Resort
Overnight Manager/Security Manager
09.2021 - Current
Job overview
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Outlined and maintained security patching schedule to efficiently address ongoing system issues.
- Recorded incident reports with detailed accounts of occurrences.
- Supervised grounds, employee entrances and exits and security officers on duty.
- Monitored property and investigated areas of suspicion.
- Developed improved training methods with focus on public safety and officer awareness.
- Kept team compliant with security protocols and appearance standards
- Created 1 security Manuel for security personnel to study and understand there duties.
- Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
- Ensured a safe working environment by conducting regular safety audits and addressing potential hazards promptly.
Gate Hotel South Beach
Senior Security Supervisor
06.2021 - 11.2023
Job overview
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection
- Oversaw staff timekeeping entries and reports in MS shift and Engage.
- Implemented security measures, which resulted in 50% decrease in incidents
Hilton Cabana
Secuirty Supervisor
09.2021 - 06.2022
Job overview
- Identified issues, analyzed information and provided solutions to problems
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Delivered services to customer locations within specific timeframes
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Improved operations through consistent hard work and dedication
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Used Microsoft Word and other software tools to create documents and other communications
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. Sending out 2 reports each month
Setai Hotel
Security Supervisor
05.2016 - 08.2021
Job overview
- Screened vendors and contractors before granting access to restricted areas within mall
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs
- Led team of three guards in monitoring high volume of mall traffic during peak hours and days
- Detained and interviewed shop-lifters, resulting in 100% higher rate of cash and merchandise recovery
- Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets
- Monitored property and investigated any areas of suspicion
- Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shop-lifters
- Monitored entire facility using CCTV while simultaneously performing dispatch duties
- Led team of 5 guards in monitoring high volume of mall traffic during peak hours and days
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
Lion Service
Security Officer
07.2015 - 01.2016
Job overview
- Delivered accurate verbal and written reports to company personnel
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior
- Unlocked rooms and suites for authorized contractors
- Inspected parking lot to verify vehicles were properly parked and displayed parking permits
- Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry
- Monitored and authorized entrance and departure of 300 employees and visitors daily
Education
Miami Dade CollegeMiami, FL
Associate of Science from Currently Pursuing An A.S On Finance
Ged Testing Miami Dade CollegeMiami, FL
GED
2019
Skills
- De-escalation Techniques
- CPR and Child CPR Training (2017)
- Take down maneuvers
- Safety and security
- Dispatch
- Driver's License
- Intruder Removal
- Good with interacting with others
- First Aid Training
- Security Regulation Enforcement
- Superior customer service
- Daily incident reporting
- CCTV Monitoring
- Flexible and Adaptable
- Teamwork and Collaboration
Timeline
Front Office Supervisor
The Gates Hotel
11.2023 - Current
Overnight Manager/Security Manager
Sagamore Resort
09.2021 - Current
Secuirty Supervisor
Hilton Cabana
09.2021 - 06.2022
Senior Security Supervisor
Gate Hotel South Beach
06.2021 - 11.2023
Security Supervisor
Setai Hotel
05.2016 - 08.2021
Security Officer
Lion Service
07.2015 - 01.2016
Miami Dade College
Associate of Science from Currently Pursuing An A.S On Finance
Ged Testing Miami Dade College
GED
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