Scott R. Graves
Yukon,OK
Summary
Accomplished professional with extensive experience in leading sales management functions and accelerating business profit by providing comprehensive top-level leadership. Instrumental in creating and executing robust strategic plans to meet and exceed sales goals. Skilled at performing several transaction processes, negotiating terms and conditions, and tracking record processes of overall financial operations. Excel at leading diverse teams and building strong relationships with customers and employees by leveraging exceptional communication and organization skills at all levels of management.
Overview
43
43
years of professional experience
Work History
Unarmed Security
Remington Park
Oklahoma City, OK
01.2023 - 02.2024
- Duties included copying race horse health papers making sure they meet minimum standards
- Monitoring individuals making sure they had the proper licenses to enter facilities
- Assist the individuals in any way including issuing parking permits, how and where to obtain necessary licenses and giving instructions to different parts of the facility
- Assist law enforcement including local police, county deputies and federal marshals when our assistance was requested
- We were also required to shut the gates when a horse was loose on the property
Bank Teller
True Sky Credit Union
Yukon, OK
04.2022 - 12.2022
- Ensured complete customer satisfaction by addressing queries and resolving complex issues in timely manner
- Demonstrated professional expertise to perform several transactions functions, such as managing deposits, withdrawals, and loan payments
- Performed under pressure and adapted to shifting priorities while maintaining courteous demeanor at all times
- Attained Fiserv DNA software skills to manage employees’ payroll and improve organization’s business processes
- Maintained compliance with company, state, and federal policies and procedures to avoid conflicts and implement best practices in organization
- Accomplished individual and company goals in various customer service and transactional sales operations by determining and completing initial, preset, and add-on sales targets
- Established and sustained long-term relationships with key customers to enhance company’s productivity
- Recognized as top leader by showing exceptional performance and consistently exceeding sales goals
- Successfully prospected and closed $200K+ in CD investments
Owner/Operator
H & M Truck
Omaha, NE
07.2007 - 02.2020
- Led transport equipment maintenance operations, including purchasing and installation of repair parts
- Managed bookkeeping and completed paperwork process required by broker, state, and federal agencies to analyze accurate and complete records of overall financial transactions
- Negotiated rates and loads of transport vehicles to provide excellent transportation system and maximize company’s profitability
- Identified and resolved customer services issues by planning and implementing robust business strategies
- Delivered 100% of assigned orders on time and to the customers satisfaction
Managing Director/CEO
AgvantaCare, Inc.
Mustang, OK
06.2000 - 07.2007
- Streamlined several tasks, such as hiring and onboarding process, evaluating employee’s performance, and collaborating with managers to ensure on-time attainment of company goals
- Negotiated contracts with supplying companies and representatives to achieve multiple corporate business objectives
- Ensured customer satisfaction by addressing and resolving complex issues through effective communication
- Enhanced sales and revenue growth by prospecting and closing annual premium up to $1M+
- Accelerated company’s growth and profitability by maximizing annuity investment of up to $750K per year
- Accomplished closing ratio up to 80% by leading and delivering excellent training sessions to sales representatives
- Maximized vast corporate earnings of sales from non-existent to $4M+ within one year
- Bestowed as top leader board within two to three months by mentoring salespeople and implementing best practices through collaboration with employees
Owner
Snyder ‘66’
Snyder, OK
05.1981 - 07.2000
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Tire Builder/Safety Manager/First Responder
Goodyear Tire & Rubber
Lawton, OK
04.1990 - 04.2000
- Demonstrated adaptability by quickly learning new software systems implemented within the production process, minimizing any disruption to workflow efficiency as a result of technological changes.
- Provided valuable input during team meetings regarding potential improvements or adjustments within the production process, fostering an atmosphere of collaboration and open communication among colleagues.
- Spearheaded efforts to improve communication between shifts, resulting in seamless handoffs and enhanced overall productivity.
- Ensured strict adherence to quality control standards by carefully inspecting each tire for defects before passing it along to the next stage of production.
- Optimized inventory management, leading to reduced downtime and increased productivity in the tire-building process.
- Assisted in training new hires on proper tire building techniques, ensuring consistent quality standards across the team.
Education
Bachelors of Business and Administration - RTVF Sales and Management
Oklahoma State University
Stillwater, OKBachelor Of Business Administration And Management - Sales And Management
Cameron University
Lawton, OK05.2000
Skills
- Sales & Business Growth
- Team Building & Training
- Operational Excellence
- Contract Negotiation
- Transaction Process & Management
- Cross-Functional Collaboration
- Complex Problem Resolution
- Bank Reconciliation
- Strategic Planning & Execution
- Customer Support & Satisfaction
- Hiring & Onboarding Process
- General Ledger Accounting
Timeline
Unarmed Security
Remington Park
01.2023 - 02.2024
Bank Teller
True Sky Credit Union
04.2022 - 12.2022
Owner/Operator
H & M Truck
07.2007 - 02.2020
Managing Director/CEO
AgvantaCare, Inc.
06.2000 - 07.2007
Tire Builder/Safety Manager/First Responder
Goodyear Tire & Rubber
04.1990 - 04.2000
Owner
Snyder ‘66’
05.1981 - 07.2000
Bachelors of Business and Administration - RTVF Sales and Management
Oklahoma State University
Bachelor Of Business Administration And Management - Sales And Management
Cameron University