Scott Rice
San Francisco,United States
Summary
I Am a Motivated and hardworking individual with a strong work ethic. Pays close attention to detail and can meet strict deadlines. Seeks a position that offers growth opportunities and allows for the utilization of skills to their fullest potential.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Lead Care Manager
Stepping Stone Health Services
02.2025 - 09.2025
- Led care coordination initiatives to optimize patient outcomes and resource utilization.
- Developed and implemented individualized care plans in collaboration with multidisciplinary teams.
- Mentored junior staff on best practices for patient engagement and care management strategies.
- Conducted regular assessments to ensure compliance with health standards and protocols.
- Consistently maintained a full caseload, which was no less than 20 participants at a time.
Interim Resident Services Manager
Homerise
08.2024 - 01.2025
- Oversaw daily operations of the Resident Services Department, ensuring smooth functioning at all times.
- Kept properties in compliance with local, state, and federal regulations.
- Developed comprehensive training materials for service staff, resulting in improved performance and efficiency.
- Organized volunteer opportunities for 13 residents interested in giving back to their community. And helped 23 other find employment.
- Conducted regular property inspections to identify areas needing attention or improvement.
- Maintained up-to-date records on all resident interactions, facilitating easy access to pertinent information when needed.
Senior Case Manager
Homerise
05.2023 - 01.2025
- Enhanced client outcomes by developing comprehensive case management plans tailored to individual needs.
- Assisted clients in navigating housing, legal services, and public benefits to gain access to valuable resources.
- Navigated complex legal systems on behalf of clients, advocating for their rights and securing favorable outcomes where possible.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Streamlined case processes for increased efficiency and accelerated resolutions.
- Improved team collaboration by establishing clear communication channels and fostering supportive environments.
- Reduced client wait times with effective prioritization and time management strategies.
- Maintained accurate documentation of client interactions, facilitating seamless information sharing.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Facilitated individual and group sessions to promote positive behavioral change for clients.
- Developed 6 new kinds of groups to lead for residents.
Employment Training Coordinator
HomeRise
01.2022 - 04.2023
- Facilitated job training workshops, including presentation of quality and customer service training
- Identified training needs and mapped out development plans for teams and individuals
- Provided interviewing strategies and support services for participants looking to re-enter job market as Desk Clerks.
- Provide culturally competent case management services for 25 clients directly related to specific employment needs.
Front Desk Clerk
Solutions Sf
08.2021 - 01.2022
- Worked at 15 various residential hotel residents throughout San Francisco that needed front desk receptionist support
- Enforced rules, policies, and procedures and De-escalation of situations that may have occurred
- Written daily reports, and responded to emergency situations
- Patrolled interior and exterior grounds and operated computerized surveillance system.
Barista
Castro Country Club
03.2015 - 01.2020
- Volunteered at Castro Country Club, SF's sober, safe space in San Francisco
- Provided highest level of customer service during every shift.
- Adhered to all sanitation and health guidelines
- Quickly and accurately handled financial transactions of all types.
- Prepared 2 large batches of hot and cold brew coffee daily, as well as specialty coffee and tea.
Education
Associate of Arts - Liberal Arts And Sciences
The University of Texas At Arlington
Arlington, Texas, TX05.2003
High School Diploma - undefined
Fossil Ridge High School
Fort Worth, TX05.2001
Skills
Coaching and DevelopmentDocumentation And Reporting
Client Support
Case Management
Affordable housing programs knowledge
Training and development
Community outreach
Timeline
Lead Care Manager
Stepping Stone Health Services
02.2025 - 09.2025
Interim Resident Services Manager
Homerise
08.2024 - 01.2025
Senior Case Manager
Homerise
05.2023 - 01.2025
Employment Training Coordinator
HomeRise
01.2022 - 04.2023
Front Desk Clerk
Solutions Sf
08.2021 - 01.2022
Barista
Castro Country Club
03.2015 - 01.2020
High School Diploma - undefined
Fossil Ridge High School
Associate of Arts - Liberal Arts And Sciences
The University of Texas At Arlington
Accomplishments
- Lift up Peer to Peer Counseling at PRC March 2020 — May 2020
- SOGI Sexual Orientation and Gender Identity at
- PRC Ma
- Desk Ready Employment Training Program for Solutions SF 2021
- Graduate of the Landmark Forum as well as their Advanced Course.