Scott Rice

• Enhanced client outcomes by developing comprehensive case management plans tailored to individual needs.
• Streamlined case processes for increased efficiency and accelerated resolutions.
• Improved team collaboration by establishing clear communication channels and fostering supportive environments.
• Reduced client wait times with effective prioritization and time management strategies.
• Maintained accurate documentation of client interactions, facilitating seamless information sharing.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Assisted clients in navigating housing, legal services, and public benefits to gain access to valuable resources.
• Facilitated individual and group sessions to promote positive behavioral change for clients.
• Developed 6 new kinds of groups to lead for residents.

• Facilitated job training workshops, including presentation of quality and customer service training
• Identified training needs and mapped out development plans for teams and individuals
• Provided interviewing strategies and support services for participants looking to re-enter job market as Desk Clerks.
• Provide culturally competent case management services for 25 clients directly related to specific employment needs.

• Worked at 15 various residential hotel residents throughout San Francisco that needed front desk receptionist support
• Enforced rules, policies, and procedures and De-escalation of situations that may have occurred
• Written daily reports, and responded to emergency situations
• Patrolled interior and exterior grounds and operated computerized surveillance system.

• Volunteered at Castro Country Club, SF's sober, safe space in San Francisco
• Provided highest level of customer service during every shift.
• Adhered to all sanitation and health guidelines
• Quickly and accurately handled financial transactions of all types.
• Prepared 2 large batches of hot and cold brew coffee daily, as well as specialty coffee and tea.

• Responsible for Cooking all menu items, providing customer service, managing cash, managing shifts, preparing and maintaining reports, hiring, training, scheduling, and developing 2 new training teams.
• Organized teams and employee certifications, managed food costs and inventory and led multiple store openings.
• Responsible for developing procedures such as L.A.S.T for Sonic Restaurants Inc.

Listen

Apologize

Solve

Thank