Scott Rice
San Francisco,United States
Summary
Motivated and hardworking professional with a strong work ethic and a keen eye for detail. Consistently meets strict deadlines while driving team success. Recognized as an encouraging manager and analytical problem-solver, adept at team building, leadership, and motivation. Possesses exceptional customer relations and relationship-building skills. Proficient in independent decision-making and sound judgment, contributing positively to organizational success. Committed to enhancing employee engagement and boosting performance through effective training, monitoring, and morale-building initiatives.
Overview
26
26
years of professional experience
Work History
Lead Care Manager
Stepping Stone Health Services
02.2025 - Current
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Worked with providers to define quality metrics and outcome reporting process.
- Arranged transportation and documented details of discharge transition plans.
Interim Resident Services Manager
Homerise
08.2024 - Current
- Oversaw daily operations of the Resident Services Department, ensuring smooth functioning at all times.
- Kept properties in compliance with local, state, and federal regulations.
- Developed comprehensive training materials for service staff, resulting in improved performance and efficiency.
- Organized volunteer opportunities for residents interested in giving back to their community.
- Conducted regular property inspections to identify areas needing attention or improvement.
- Maintained up-to-date records on all resident interactions, facilitating easy access to pertinent information when needed.
Senior Case Manager
Homerise
05.2023 - Current
- Enhanced client outcomes by developing comprehensive case management plans tailored to individual needs.
- Assisted clients in navigating housing, legal services, and public benefits to gain access to valuable resources.
- Navigated complex legal systems on behalf of clients, advocating for their rights and securing favorable outcomes where possible.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Streamlined case processes for increased efficiency and accelerated resolutions.
- Improved team collaboration by establishing clear communication channels and fostering supportive environments.
- Reduced client wait times with effective prioritization and time management strategies.
- Maintained accurate documentation of client interactions, facilitating seamless information sharing.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Facilitated individual and group sessions to promote positive behavioral change for clients.
- Developed 6 new kinds of groups to lead for residents.
Employment Training Coordinator
HomeRise
01.2022 - 04.2023
- Facilitated job training workshops, including presentation of quality and customer service training.
- Identified training needs and mapped out development plans for teams and individuals.
- Provided interviewing strategies and support services for participants looking to re-enter job market as Desk Clerks.
- Provide culturally competent case management services for 25 clients directly related to specific employment needs.
Front Desk Clerk
Solutions Sf
08.2021 - 01.2022
- Worked at 15 various residential hotel residents throughout San Francisco that needed front desk receptionist support.
- Enforced rules, policies, and procedures and De-escalation of situations that may have occurred.
- Written daily reports, and responded to emergency situations.
- Patrolled interior and exterior grounds and operated computerized surveillance system.
Barista
Barista, Castro Country Club
03.2015 - 01.2020
- Volunteered at Castro Country Club, SF's sober, safe space in San Francisco.
- Provided highest level of customer service during every shift.
- Adhered to all sanitation and health guidelines.
- Quickly and accurately handled financial transactions of all types.
- Prepared 2 large batches of hot and cold brew coffee daily, as well as specialty coffee and tea.
Co- Manager
Sonic Restaurants Incorporated
03.1999 - 10.2010
- Responsible for Cooking all menu items, providing customer service, managing cash, managing shifts, preparing and maintaining reports, hiring, training, scheduling, and developing 2 new training teams.
- Organized teams and employee certifications, managed food costs and inventory and led multiple store openings.
- Responsible for developing procedures such as L.A.S.T for Sonic Restaurants Inc.
- Listen
- Apologize
- Solve
- Thank
Education
High School Diploma -
Fossil Ridge High School
Fort Worth, TX05.2001
No Degree - Psychology
Tarrant County College
Fort Worth, TX05-2005
No Degree - Conditions of Life. Removing Blind Spots in Life
Landmark Education
San Francisco, CA06-2011
Skills
- Cultural competency
- Crisis management
- Efficient resource management
- Performance improvement coaching
- Performance evaluation
- Regulatory adherence
- Comprehensive documentation skills
- Customer assistance
- Referral process optimization
- Document organization
- Comprehensive case coordination
- Experience with fair housing compliance
- Understanding of eviction regulations
- Understanding of affordable housing initiatives
- Regulatory improvement initiatives
- Strong relationship-building abilities
- Workforce skill enhancement
- Effective analytical skills
Accomplishments
- Lift up Peer to Peer Counseling at PRC March 2020 — May 2020
- SOGI Sexual Orientation and Gender Identity at
- PRC March 2020 — May 2020
- Desk Ready Employment Training Program for
- Solutions SF 2021
- Graduate of the Landmark Forum and the Advanced Course
Timeline
Lead Care Manager
Stepping Stone Health Services
02.2025 - Current
Interim Resident Services Manager
Homerise
08.2024 - Current
Senior Case Manager
Homerise
05.2023 - Current
Employment Training Coordinator
HomeRise
01.2022 - 04.2023
Front Desk Clerk
Solutions Sf
08.2021 - 01.2022
Barista
Barista, Castro Country Club
03.2015 - 01.2020
Co- Manager
Sonic Restaurants Incorporated
03.1999 - 10.2010
High School Diploma -
Fossil Ridge High School
No Degree - Psychology
Tarrant County College
No Degree - Conditions of Life. Removing Blind Spots in Life
Landmark Education
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