SCOTT ROBERTS

Workers Compensation, please ask

• Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
• Conducted thorough needs assessments to identify customer preferences and recommend appropriate vehicles.
• Developed strong relationships with customers for repeat business and referrals.
• Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
• Answered telephone and email inquiries from potential customers.
• Met customers on lot and in showroom to discuss available vehicles and options.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.

• Streamlined processes for increased efficiency and customer satisfaction.
• Negotiated favorable contract terms with vendors, securing cost savings for the company''s bottom line.
• Drove regulatory compliance by staying informed on industry changes and ensuring adherence to all relevant laws and regulations.
• Strengthened client relationships through exceptional customer service, leading to increased retention rates.
• Increased sales productivity by providing ongoing coaching and training for team members.
• Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
• Identified opportunities to cross-sell and upsell loan products to customers.
• Proactively identified solutions for customers experiencing credit issues.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Assisted customers with completing loan applications and other paperwork.
• Explained very technical financial information to applicants in easy to understand language.
• Developed and maintained relationships with customers, lenders and other third parties.
• Processed loan applications and monitored progress from start to finish.
• Monitored pipelines to track and log status of loans.
• Learned and adapted quickly to new technology and software applications.
• Organized and detail-oriented with a strong work ethic.
• Worked flexible hours across night, weekend, and holiday shifts.
• Passionate about learning and committed to continual improvement.
• Excellent communication skills, both verbal and written.
• Provided expert advice on insurance options, tailoring coverage plans to suit individual client requirements.
• Ensured compliance with regulatory requirements by staying current on industry standards and updating policies accordingly.

• Increased sales productivity by providing ongoing coaching and training for team members.
• Strengthened client relationships through exceptional customer service, leading to increased retention rates.
• Negotiated favorable contract terms with vendors, securing cost savings for the company''s bottom line.
• Drove regulatory compliance by staying informed on industry changes and ensuring adherence to all relevant laws and regulations.
• Evaluated loan requests and documents to verify accuracy and completeness.
• Monitored pipelines to track and log status of loans.
• Processed loan applications and monitored progress from start to finish.
• Explained very technical financial information to applicants in easy to understand language.
• Identified opportunities to cross-sell and upsell loan products to customers.
• Developed and maintained relationships with customers, lenders and other third parties.

• Build and maintain relationships with lenders
• Submit all deals to lenders for approval
• Maintain records related to sales
• Account for all expenses on each vehicle prior to vehicle being sold
• Receive all titles and ensure their validity
• Sell or arrange for delivery, insurance, financing, or service contracts for vehicles
• Ensured that the dealership was compliant with all governmental guidelines regarding OFAC, Identity Theft, Adverse Action Notices, and Risk Based Pricing
• Streamlined insurance processes for increased efficiency and customer satisfaction.
• Negotiated favorable contract terms with vendors, securing cost savings for the company''s bottom line.
• Drove regulatory compliance by staying informed on industry changes and ensuring adherence to all relevant laws and regulations.
• Strengthened client relationships through exceptional customer service, leading to increased retention rates.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Monitored pipelines to track and log status of loans.
• Identified opportunities to cross-sell and upsell loan products to customers.

• Responsible for building and maintaining my customer list
• Demonstrate features of vehicles to prospective clients
• Recommend and select vehicles based on customers needs
• Help stock in all newly arriving vehicles

• Recommend and select vehicles based on customer needs and desires
• Demonstrate use or operation of all vehicle options
• Responsible for building and maintaining my own customer list by contacting friends and relatives, as well as prospecting and waiting on customers who came on the lot
• Responsible for maintaining the neatness of the lot, by straightening the lot and rotating the inventory
• Stock in all new or used vehicles

• Ensure that all contracts on contracts in transit list are less than 10 days old
• Maintain records related to sales
• Ensure that all documents are signed and given to the appropriate bank or agency
• Prepare all billing for wholesale vehicles
• Sell or arrange for delivery, insurance, financing, or service contracts for vehicles
• Call other stores to find desired or out of stock vehicles
• Negotiated favorable contract terms with vendors, securing cost savings for the company''s bottom line.
• Strengthened client relationships through exceptional customer service, leading to increased retention rates.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Proactively identified solutions for customers experiencing credit issues.
• Identified opportunities to cross-sell and upsell loan products to customers.

• Responsible for building and maintaining my own customer list by contacting friends and relatives, as well as prospecting and waiting on customers who came on the lot
• Responsible for maintaining the neatness of the lot, by straightening the lot and rotating the inventory
• Recommend, select, and help locate vehicles based on customer needs and desires
• Stock in all new or used vehicles
• Demonstrate use or operation of all vehicle options