Scott Robertson
Paw Paw
Summary
Dynamic Project Manager with a proven track record at Custer, excelling in task delegation and customer service. Expertly coordinated cross-functional teams to deliver projects on time while enhancing client satisfaction. Recognized for strong leadership and problem-solving abilities, ensuring quality outcomes and effective communication throughout all phases of project execution.
Overview
19
19
years of professional experience
Work History
Quality and Installation Foreman
Custer
Grand Rapids, Mi
12.2018 - Current
- Provided exceptional customer service, addressing concerns and resolving issues promptly to ensure satisfaction.
- Monitored progress against project timelines, adjusting plans accordingly to maintain deadlines while upholding quality standards.
- Enhanced client satisfaction through proactive communication updates on the status of ongoing projects or potential obstacles encountered during installations.
- Ensured timely completion of projects by coordinating schedules and resources effectively.
Project Manager
Custer
Grand Rapids, MI
06.2006 - 12.2018
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
National Furniture Project Manager
Custer/Steelcase
Grand Rapids, MI
04.2010 - 10.2015
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Education
Associate of Arts - Automotive Marketing
Northwood University
Midland, Michigan, MIBachelor of Arts - Business Management
Davenport University
Grand Rapids, MISkills
- Task delegation
- Installation procedures
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Organizational skills
Timeline
Quality and Installation Foreman
Custer
12.2018 - Current
National Furniture Project Manager
Custer/Steelcase
04.2010 - 10.2015
Project Manager
Custer
06.2006 - 12.2018
Associate of Arts - Automotive Marketing
Northwood University
Bachelor of Arts - Business Management
Davenport University