Scott Robertson
Paw Paw
Summary
Dynamic Project Manager with a proven track record at Custer, excelling in task delegation and customer service. Expertly coordinated cross-functional teams to deliver projects on time while enhancing client satisfaction. Recognized for strong leadership and problem-solving abilities, ensuring quality outcomes and effective communication throughout all phases of project execution.
Overview
19
19
years of professional experience
Work History
Quality and Installation Foreman
Custer
12.2018 - Current
- Provided exceptional customer service, addressing concerns and resolving issues promptly to ensure satisfaction.
- Monitored progress against project timelines, adjusting plans accordingly to maintain deadlines while upholding quality standards.
- Enhanced client satisfaction through proactive communication updates on the status of ongoing projects or potential obstacles encountered during installations.
- Ensured timely completion of projects by coordinating schedules and resources effectively.
Project Manager
Custer
06.2006 - 12.2018
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
National Furniture Project Manager
Custer/Steelcase
04.2010 - 10.2015
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Education
Associate of Arts - Automotive Marketing
Northwood University
Midland, Michigan, MIBachelor of Arts - Business Management
Davenport University
Grand Rapids, MISkills
- Task delegation
- Installation procedures
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Organizational skills
Timeline
Quality and Installation Foreman
Custer
12.2018 - Current
National Furniture Project Manager
Custer/Steelcase
04.2010 - 10.2015
Project Manager
Custer
06.2006 - 12.2018
Associate of Arts - Automotive Marketing
Northwood University
Bachelor of Arts - Business Management
Davenport University
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