Scott Roche
Gordon,PA
Summary
Results-driven Warehouse Operations Supervisor with a proven history of advancement from Forklift Operator to Operations Supervisor through demonstrated leadership, operational excellence, and commitment to safety. Experienced in leading teams of 45–60 employees, optimizing warehouse processes, managing shipping and receiving operations, and driving productivity improvements in high-volume distribution environments. Skilled in workforce development, inventory control, transportation coordination, and data-driven decision-making. Recognized for improving efficiency, maintaining quality standards, fostering employee growth through cross-training initiatives, and consistently achieving operational and customer service goals.
Overview
6
6
years of professional experience
Work History
Operations Supervisor
Lineage Logistics LLC
Pottsville, Pennsylvania
09.2025 - Current
- Assumed additional responsibilities following Lineage Logistics' acquisition, including procurement of operational supplies and materials to support daily warehouse operations.
- Generated and distributed KPI reports tracking turn times, fill rates, and operational performance metrics for regional and facility leadership.
- Leveraged performance data to support operational planning, continuous improvement initiatives, and management decision-making.
Operations Supervisor
Tyson Foods
Pottsville, Pennsylvania
04.2021 - 09.2025
- Progressed from Forklift Operator → Management Support Assistant → Supervisor
- Started as a case picker and quickly learned all functions of the warehouse including dock and high reach.
- Increased order accuracy through meticulous item selection based on customer specifications.
- Managed multiple tasks effectively during peak hours without sacrificing quality or speed.
- Adapted to changing priorities, assisting coworkers with time-sensitive tasks as needed.
- Loaded, unloaded, and sorted cargo to ensure accurate shipment processes.
- Advanced to WCS Team lead in May of 2022
- Streamlined loading and unloading processes to achieve faster turnaround times on shipments.
- Managed inbound deliveries in freezer section according to scheduled dates and times and checked for variances.
- Communicated faults in crane delivery system to maintenance and management for prompt resolutions.
- Ensured immediate storage of inbound deliveries to maintain product quality and temperature.
- Advanced to Manage Support to Shipping and receiving office in February of 2023
- Dropped workload into system as work queue clerk based on delivery priorities along with dispatching shipments and recieving inbounds.
- Coordinated with inventory and transportation departments to guarantee product availability for loads.
- Advanced to an Operations Supervisor in June of 2024
- Managed a team of warehouse staff of 45-60 Team Members.
- Worked with other Supervisors, Managers, Management Support, and Team Members to ensure that work was finished according to delivery date and times.
- Helped implement employee cross-training programs.
- Utilizes data-driven decision-making to identify areas for improvement within the warehouse operation process.
- Works with other members of Management to ensure warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Assigned tasks to team members to complete within designated time frames.
- Worked with other members of Management to implement strategies to improve team productivity and efficiency.
- Evaluates team performance and provided feedback on areas requiring improvement.
- Maintains established levels of goods based on sales forecasts and demand to fulfill orders on time.
Recycling & Returns Department Lead
Dollar General Distribution Center
04.2020 - 03.2021
- Implemented recycling procedures for packaging materials, reducing waste effectively.
- Maintained strong attention to detail during fast-paced manual sorting tasks, ensuring maximum efficiency and accuracy.
- Unloaded, inspected, and stored damaged and returned products systematically.
- Ensured proper disposal or recycling of non-sellable items per environmental regulations and company policies.
- Conducted regular audits of returns inventory to identify discrepancies and initiate corrective actions.
- Investigated disputed returns claims thoroughly, collaborating with customer service representatives for fair resolutions.
- Collaborated with team members to expedite returns processing while delivering outstanding customer service.
- Worked with inventory team to assess whether returned items should be disposed of or restocked.
Education
High School Diploma -
North Schuylkill Jr Sr High School
Ashland, PA05-2011
No Degree - Communications
Kutztown University of Pennsylvania
Kutztown, PASkills
- Warehouse management
- Team development
- Process improvement
- Supply chain logistics
- Data driven decision making
- KPI Management and Performance Metrics
- Labor Management
- Collaborative team building
- Efficiency in Excel and Microsoft Word
- Procurement management- cost analysis
Languages
- English
- Spanish
Timeline
Operations Supervisor
Lineage Logistics LLC
09.2025 - Current
Operations Supervisor
Tyson Foods
04.2021 - 09.2025
Recycling & Returns Department Lead
Dollar General Distribution Center
04.2020 - 03.2021
High School Diploma -
North Schuylkill Jr Sr High School
No Degree - Communications
Kutztown University of Pennsylvania