Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Rodriguez

Senatobia,MS

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

LCE

AT&T Communications
01.2021 - 11.2022
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed strong communication and organizational skills through working on group projects.
  • Worked effectively in fast-paced environments.
  • Applied effective time management techniques to meet tight deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Delivered services to customer locations within specific timeframes.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Learned and adapted quickly to new technology and software applications.
  • Cultivated interpersonal skills by building positive relationships with others.

Field Maintenance Supervisor

AT&T
10.2006 - 04.2019
  • Instituted thorough documentation practices which provided detailed records enabling efficient troubleshooting of equipment issues and better decision-making for future maintenance strategies.
  • Spearheaded process improvements that led to increased efficiency in routine tasks such as lubrication schedules or filter change intervals.
  • Managed efficient teams of up to 27 employees.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Monitored product quality and communicated necessary improvements to site superintendent.
  • Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
  • Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
  • Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Observed guidelines, specifications, and detailed instructions to meet strict operational and maintenance regulations.
  • Reduced downtime by quickly diagnosing and repairing complex mechanical issues in the field.
  • Tracked and managed department costs for good budget adherence.
  • Fostered an open communication culture within the team that encouraged collaboration on problem-solving strategies while enhancing morale.
  • Supervised team of installers and mechanics to complete work on time and to company standards.
  • Optimized scheduling processes to minimize conflicts among personnel assignments while still meeting operational goals.
  • Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
  • Contributed to development, implementation, and execution of maintenance programs.
  • Developed and delivered training programs to enhance the skills of maintenance technicians, resulting in increased productivity.
  • Evaluated employee performance regularly, identifying areas for improvement and providing constructive feedback to drive professional growth.
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
  • Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
  • Implemented innovative solutions to recurring technical problems, increasing equipment lifespan and reducing repair expenses.
  • Conducted regular safety audits, ensuring compliance with industry regulations and minimizing workplace accidents.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Coordinated with other departments to ensure seamless integration of maintenance activities within overall operations.
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Managed a team of technicians, providing clear direction and fostering a positive work environment to achieve high levels of performance and job satisfaction.
  • Prioritized critical tasks during peak periods, ensuring optimal allocation of resources for continued productivity.
  • Mentored junior team members by sharing knowledge and best practices, fostering their professional growth and developing future leaders in the maintenance field.
  • Championed a proactive approach to safety, emphasizing the importance of proper tool usage, hazard identification, and risk mitigation techniques.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Collaborated effectively with engineering teams on facility upgrades, contributing valuable insights into equipment design enhancements that resulted in reduced maintenance requirements.
  • Supervised up to 27 employees and scheduled shifts.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Resolved problems, improved operations and provided exceptional service.
  • Skilled at working independently and collaboratively in a team environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Learned and adapted quickly to new technology and software applications.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Applied effective time management techniques to meet tight deadlines.
  • Organized and detail-oriented with a strong work ethic.

Field Maintenance Supervisor, Air Pressure

AT&T
06.2004 - 11.2006
  • Optimized scheduling processes to minimize conflicts among personnel assignments while still meeting operational goals.
  • Provided guidance to management regarding project bids for onsite improvements.
  • Organized ongoing maintenance schedules to boost system performance.
  • Coordinated with other departments to ensure seamless integration of maintenance activities within overall operations.
  • Negotiated contracts with vendors for cost-effective materials procurement.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Managed efficient teams of up to 9 employees.
  • Analyzed and identified equipment failure root causes and initiated correction actions.
  • Created and maintained daily and weekly reports for upper management.
  • Improved inventory control systems for more accurate tracking of spare parts usage, leading to better cost management.
  • Tracked and managed department costs for good budget adherence.
  • Established strong relationships with suppliers and vendors, negotiating favorable pricing and delivery terms for parts and equipment.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
  • Implemented innovative solutions to recurring technical problems, increasing equipment lifespan and reducing repair expenses.
  • Instituted thorough documentation practices which provided detailed records enabling efficient troubleshooting of equipment issues and better decision-making for future maintenance strategies.
  • Championed a proactive approach to safety, emphasizing the importance of proper tool usage, hazard identification, and risk mitigation techniques.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Contributed to development, implementation, and execution of maintenance programs.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
  • Collaborated effectively with engineering teams on facility upgrades, contributing valuable insights into equipment design enhancements that resulted in reduced maintenance requirements.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Conducted regular safety audits, ensuring compliance with industry regulations and minimizing workplace accidents.
  • Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
  • Supervised 9 employees and scheduled shifts.
  • Managed a team of technicians, providing clear direction and fostering a positive work environment to achieve high levels of performance and job satisfaction.
  • Reduced downtime by quickly diagnosing and repairing complex mechanical issues in the field.
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Prioritized critical tasks during peak periods, ensuring optimal allocation of resources for continued productivity.
  • Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Evaluated employee performance regularly, identifying areas for improvement and providing constructive feedback to drive professional growth.
  • Supervised team of installers and mechanics to complete work on time and to company standards.
  • Enhanced equipment reliability by implementing effective preventive maintenance programs and procedures.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Resolved problems, improved operations and provided exceptional service.

Facilities Technician, Air Pressure

AT&T
02.2002 - 06.2004
  • Completed troubleshooting and diagnostic procedures to diagnose problems with equipment and systems.
  • Tracked usage and demand to maintain proper levels of cleaning supplies.
  • Drove compliance with regulations, building codes, and health and safety standards.
  • Prepared documentation and drafted reports detailing completed maintenance activities and repairs.
  • Ensured compliance with OSHA regulations, maintaining accurate records of inspections and training sessions.
  • Collaborated with cross-functional teams to ensure seamless integration of new equipment installations.
  • Organized and maintained inventory of spare parts and equipment consumables.
  • Repaired Water Dehydrator's and Pole Mounted Dehydrators, Pipe panels and Air Pressure throughout field equipment to keep production moving at optimal efficiency.
  • Reduced equipment downtime by implementing preventive maintenance programs and coordinating timely repairs.
  • Performed scheduled maintenance on electrical, plumbing, and HVAC systems.
  • Served as a liaison between management teams and external contractors during construction projects.
  • Passionate about learning and committed to continual improvement.
  • Learned and adapted quickly to new technology and software applications.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Excellent communication skills, both verbal and written.
  • Developed strong organizational and communication skills through coursework and volunteer activities.

Services Technician

AT&T
03.1999 - 02.2002
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Assisted in the development of company-wide best practices for servicing procedures, contributing to higher efficiency standards across teams.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Worked with diverse types of weather and ground conditions.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Tested systems, noting issues and completing preventive maintenance.
  • Assisted training end users on proper use of hardware and software to deliver excellent customer service.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Delivered services to customer locations within specific timeframes.
  • Strengthened communication skills through regular interactions with others.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proven ability to learn quickly and adapt to new situations.

Education

GED -

Community College of The Air Force
Montgomery, AL

GED -

West Jefferson High School
Harvey, LA
01.1980

Skills

  • Team Management
  • Troubleshooting
  • Calm Under Pressure
  • Friendly, Positive Attitude
  • Written Communication
  • Excellent Communication
  • Dependable and Responsible
  • Active Listening
  • Recordkeeping
  • Multitasking Abilities
  • F-4 Engine Run, F-15 and C-130 Engine Run and Taxi operation
  • Social Perceptiveness
  • Interpersonal Communication
  • MS Office

Timeline

LCE

AT&T Communications
01.2021 - 11.2022

Field Maintenance Supervisor

AT&T
10.2006 - 04.2019

Field Maintenance Supervisor, Air Pressure

AT&T
06.2004 - 11.2006

Facilities Technician, Air Pressure

AT&T
02.2002 - 06.2004

Services Technician

AT&T
03.1999 - 02.2002

GED -

Community College of The Air Force

GED -

West Jefferson High School

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Scott Rodriguez