Scott Rogers
Houston,TX
Summary
Enthusiastic employee eager to contribute to team success through hard work, attention to detail and excellent organizational skills, that does not know the meaning of quit. Clear understanding of work and the bottom line. Motivated to learn, grow and excel in every way I can.
Overview
10
10
years of professional experience
Work History
Route Sales Representative
Aramark
11.2022 - Current
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Collaborated with customers to identify needs and provided catered solutions
- Maximized sales through effective territory management and strategic route planning.
- Displayed products properly at customer sites and according to company specifications and policies.
- Immediately addressed problems with customers to promote speedy resolution.
- Expanded client base by consistently seeking out new opportunities for sales growth.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Provided excellent customer service, leading to high levels of customer retention and loyalty.
- Trained new Route Sales Representatives, sharing best practices for success in the role.
- Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
- Implemented effective time management techniques to maximize daily productivity and efficiency on routes.
- Maintained accurate inventory records, ensuring sufficient product availability for customers.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Improved customer satisfaction by promptly addressing concerns and providing solutions to issues.
- Established strong relationships with clients, resulting in increased repeat business and referrals.
FedEx Delivery Driver
Black Swan Inc
08.2022 - 11.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Created and submitted delivery and DOT logs.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
A/C Service Technician
Home Total Comfort Solutions
06.2022 - 08.2022
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Performed maintenance duties and safely handled chemicals and solutions.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Demonstrated increased knowledge of company products and equipment.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Evaluated systems according to predetermined checklist and noted issues.
Scheduling Operations Coordinator
Advantage Security Inc
03.2022 - 05.2022
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Evaluated upcoming program plans to forecast expected resource needs.
- Oversaw day-to-day operations of large teams across several sites.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Warehouse Stocker/Picker
Smile Stream Solutions
10.2021 - 03.2022
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Compared received packages against shipping documents.
- Wrapped pallets in shrink wrap prior to loading.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
Package Delivery Driver
Cowboy Cartage
08.2020 - 10.2021
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
- Rerouted delivery to storefront locations specified by recipient through mobile app, adapting delivery route to sudden changes in delivery preferences indicated by app users.
- Lifted, lowered and carried packages typically weighing 75-150 pounds throughout regular course of delivery.
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Fostered positive working relationships with customers by responding to questions and concerns.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Completed on-time deliveries by choosing best and most efficient routes.
- Created and submitted delivery and DOT logs.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Market Ambassador
Canteen Vending
02.2017 - 07.2020
- Transported product to customer locations on time.
- Developed team communications and information for meetings.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Resolved problems, improved operations and provided exceptional client support.
- Increased customer satisfaction by resolving product or equipment issues.
Equipment Installer
Houston Admiral Air Conditioning & Heating
03.2016 - 10.2016
- Laid out materials and system components to prepare for installation.
- Installed complete systems at new residential and business construction sites.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Calculated materials and time needed for each job.
- Maintained schedule of appointments with eye for both quality and speed of service.
- Operated tools, equipment and machinery according to safety standards.
- Transported equipment and services to customer locations.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Increased customer satisfaction by resolving equipment and service issues.
Yard Manager
Camp Bow Wow
11.2015 - 03.2016
- Reduced safety issues by cleaning all construction areas to maintain regulatory compliance.
- Coordinated activities of field personnel when in yard or between projects to facilitate equipment maintenance, yard organization and clean-up.
- Increased customer satisfaction by resolving service issues.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked with customers to understand needs and provide the proper service.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
High School Diploma -
Cypress Lakes High School
Katy, TX06.2015
Skills
- Map reading and navigation skills
- Heavy hauling
- Safe driver training
- Freight expertise
- Familiarity with DOT regulations
- Unloading Cargo
- Hazardous Materials Endorsement
- Post-Trip Inspections
- Traffic Laws
- Vehicle Safety
- Route planning
- Equipment monitoring
- Shipping and packaging
- Vehicle systems
- Commercial driving
- Safety and compliance
- Order picking and processing
- Exceptional Customer Service
- Shipping and Receiving
- Invoice Processing
- Cleaning
- Heavy lifting
- Product location
- Safety processes and procedures
Timeline
Route Sales Representative
Aramark
11.2022 - Current
FedEx Delivery Driver
Black Swan Inc
08.2022 - 11.2022
A/C Service Technician
Home Total Comfort Solutions
06.2022 - 08.2022
Scheduling Operations Coordinator
Advantage Security Inc
03.2022 - 05.2022
Warehouse Stocker/Picker
Smile Stream Solutions
10.2021 - 03.2022
Package Delivery Driver
Cowboy Cartage
08.2020 - 10.2021
Market Ambassador
Canteen Vending
02.2017 - 07.2020
Equipment Installer
Houston Admiral Air Conditioning & Heating
03.2016 - 10.2016
Yard Manager
Camp Bow Wow
11.2015 - 03.2016
High School Diploma -
Cypress Lakes High School
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