Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Scott Rollins

Burlington,WI

Summary

Dynamic leader with a proven track record at Rollins Repairs LLC, enhancing operational efficiency and customer satisfaction. Skilled in business management and customer relations, I've successfully increased profitability and fostered strong client relationships. My approach combines strategic sales management with effective relationship building, driving both repeat business and referrals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Owner / Gunsmith

Rollins Repairs LLC
04.1991 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Interacted well with customers to build connections and nurture relationships.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Sales Manager

Reineman's True Value
09.2004 - 05.2023
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.

General Manager

MSC Shooting Center
09.1991 - 12.2002
  • Developed and implemented strategies to increase sales and profitability.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.

Customer Service Supervisor

Southeast Petroleum Company
11.1986 - 06.1991
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Education

Diploma - Production Machine / Business For The 80's

Gateway Technical College
Elkhorn, WI
05-1986

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Business Management
  • Sales management
  • Regulatory Compliance
  • Customer Service Management

Certification

  • Gunsmith Glock 2009.
  • Gunsmith Smith & Wesson 2012.
  • Firearm Instructor NRA 2015

Timeline

Sales Manager

Reineman's True Value
09.2004 - 05.2023

General Manager

MSC Shooting Center
09.1991 - 12.2002

Owner / Gunsmith

Rollins Repairs LLC
04.1991 - Current

Customer Service Supervisor

Southeast Petroleum Company
11.1986 - 06.1991

Diploma - Production Machine / Business For The 80's

Gateway Technical College

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Scott Rollins