Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Scott Rose

Huntington,NY

Summary

Dedicated professional with track record of success ensuring productivity within demanding service environment. Effective team leader effective at meeting deadlines and ensuring highest standards of organization. Implements methodical and thorough approach to leadership.

Overview

17
17
years of professional experience

Work History

Assistant Manager

Dollar General
Lindenhurst, NY
04.2020 - Current
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Supervisor

Staples -The Office Superstore
Hicksville, NY
01.2016 - 03.2020
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Monitored employee performance and developed improvement plans.
  • Coached team on effective upselling and cross-selling methods.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.

Assistant Store Manager

Pier 1 Imports
Henderson, NV
08.2010 - 05.2012
  • Rotated merchandise and displays to feature new products and promotions.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.

District Manager

Al Phillips The Cleaner
Las Vegas, NV
04.2008 - 10.2008
  • Drove sales for 10 stores in district, generating 3% increase in sales in first quarter
  • Monitored customer trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Created customer driven hanger recycling program resulting in the need to purchase less, thereby impacting bottom line performance.
  • Responsible for compliance of all applicable laws , including environmental and work safety

Education

Bachelor of Science - Retail Management

University of Bridgeport
Bridgeport, CT

Skills

  • Priority Management
  • Training and Development
  • Staff Management
  • Customer relations
  • Microsoft Office competency including Excel
  • Accurate money handling
  • Relationship building and management

Timeline

Assistant Manager

Dollar General
04.2020 - Current

Supervisor

Staples -The Office Superstore
01.2016 - 03.2020

Assistant Store Manager

Pier 1 Imports
08.2010 - 05.2012

District Manager

Al Phillips The Cleaner
04.2008 - 10.2008

Bachelor of Science - Retail Management

University of Bridgeport

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Scott Rose